Aide Parra
Downey,ID
Summary
Dynamic professional with over six years of experience in administrative roles, notably as an Administrative Assistant. Excelled in managing high call volumes and enhancing client relations through empathetic communication and bilingual proficiency in Spanish. Skilled in Microsoft Office suite, demonstrating strong admin support and fostering teamwork.
Overview
6
6
years of professional experience
Work History
Intake Coordinator/Receptionist Administrator
Law Office of Fernando Romo
05.2024 - 09.2024
- Supported office staff and operational requirements with administrative tasks.
- Maintained accurate and up-to-date client records.
- Enhanced office productivity by handling high volume of callers per day.
- Scheduled and verified clients appointments.
- Handled incoming mail.
Call Center Representative
USC School Of Dentistry
11.2023 - 03.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
- Educated customers about billing, payment processing and support policies and procedures.
Administrative Assistant
Cedars Sinai Medical Center
08.2022 - 04.2023
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Patient Service Representative
USC School Of Dentistry
12.2018 - 06.2021
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Took copayments and compiled daily financial records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Entered patient demographic and insurance data into electronic medical record system.
Education
High School Diploma -
Parkridge Private High School
Long Beach, CA06-1999
Skills
- Computer skills
- Microsoft Word
- Excel spreadsheets
- Microsoft PowerPoint
- Data Entry
- Meeting arrangements
- Multi-line telephone systems
- Bilingual- Proficient in Spanish, Speak, Write and Read
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Intake Coordinator/Receptionist Administrator
Law Office of Fernando Romo
05.2024 - 09.2024
Call Center Representative
USC School Of Dentistry
11.2023 - 03.2024
Administrative Assistant
Cedars Sinai Medical Center
08.2022 - 04.2023
Patient Service Representative
USC School Of Dentistry
12.2018 - 06.2021
High School Diploma -
Parkridge Private High School
Similar Profiles
Luz PatricioLuz Patricio
Office Manager at Law Offices of Fernando Romo and Associates, PLCOffice Manager at Law Offices of Fernando Romo and Associates, PLC
Jenilyn LucesJenilyn Luces
Elementary Teacher at Schools Division Office City of San FernandoElementary Teacher at Schools Division Office City of San Fernando
MARK BRYAN VILLAPANDOMARK BRYAN VILLAPANDO
DRIVING STAFF / MESSENGER at A.B.M.P Law Office and Notary Services | ABMP Law OfficeDRIVING STAFF / MESSENGER at A.B.M.P Law Office and Notary Services | ABMP Law Office