Aide Perez
Pasadena,TX
Summary
Professional with experience in educational support, ready to contribute to school environment. Known for strong teamwork, adaptability, and effective communication skills. Reliable and focused on achieving results in dynamic setting.
Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Office Manager
Houston Independent School District, HISD
02.2023 - Current
- Streamlined office procedures by implementing efficient filing systems and managing schedules.
- Enhanced team productivity with strong leadership, training, and support for all staff members.
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Assisted in budget preparation and financial management, helping to reduce expenses while maintaining quality service levels.
- Served as liaison between management and staff, effectively resolving conflicts and fostering positive relationships.
- Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
- Handled sensitive information with discretion by adhering to confidentiality protocols at all times.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Supported team in daily operations by preparing reports and documentation.
- Supported leaders with discipline coding and entering reports efficiently.
- OneSource an TCP payroll processing.
Client Care Coordinator
Elara Caring
10.2021 - 08.2022
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined appointment scheduling for improved efficiency and increased client retention.
- Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
- Assisted team members in resolving complex client issues, promoting a collaborative work environment.
- Conducted regular follow-ups with clients to gauge satisfaction levels and identify areas for improvement.
- Maintained detailed records of client interactions, enabling accurate tracking and reporting of performance metrics.
EVV Client Service Coordinator
AccentCare Inc.
11.2019 - 03.2021
- Increased customer satisfaction by resolving payroll issues.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Daily Evv Vesta Maintenance
- Weekly Reporting to upper management efficiently and timely
- Partially out of Auth; EVV Queue
- Daily handled numeric phone calls to address client and care partner inquiries and concerns.
- Changes to client satisfaction of requested needs .
- Detailed program operations and participant activities with comprehensive recordkeeping.
- Worked with clients to improve life choices and maximize benefits of programs.
Service Care Coordinator
AccentCare Inc.
11.2019 - 02.2021
- Maintained system logs or manuals to document testing or operation of equipment.
- Educated equipment operators on proper use of equipment.
- Responded to problems with processing and production equipment and completed timely repairs.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Carried out day-day-day duties accurately and efficiently.
- Maintained energy and enthusiasm in fast-paced environment.
- Handled number calls per timeframe to address customer inquiries and concerns.
- Maintained payroll information by calculating, collecting and entering data.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Calculated salaries, rate changes, retroactive adjustments, overtime, bonus, vacation, termination and garnishments using Evv.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Independently maintained accuracy in transferring correct data from payroll spreadsheets into Vesta system.
- Processed payrolls on regular basis for more than 100 employees nationally.
- Verified timekeeping records and handled any discrepancies with employees.
PAS/PHC SUPERVISOR
Agape Care LLC
04.2016 - 09.2018
- Determines and documents through evaluation if the client's needs do not exceed the level of personal care services.
- Understand and perform the admission process plan of care to client
- Perform the initial home care visit and re-evaluate client needs and progress when needed.
- Supervisory visits/Annual changes
- Notify case managers of any client changes or hospitalizations
- Request 3052 for client primary PCP
- Maintain clients charts properly and efficiently
- Participate ON CALL schedule
- Contain complaints/incident reports
- Report to APS/DFPS
PAS SUPERVISOR
A BETTER HOME CARE LLC
12.2017 - 05.2018
- Ability to relate positively and favorably with clients and staff.
- Demonstrate good oral and written communications along with good documentations skills.
- Complete paperwork timely and efficiently
- Participate ON CALL schedule
- Identify and appropriately report any indication of Abuse, Neglect, and Exploitation in accordance with agency policy and procedures.
- Maintain state case managers actively informed by sending communication logs, 2067's.
- Educate the client, client's caregiver regarding EVV/VESTA System, and policy and procedures.
EVV REPRESENTATIVE/BILLER
A BETTER HOME CARE LLC
12.2017 - 05.2018
- Create schedules and assign employees to individuals that are receiving services.
- Applicate clients ID number and Employee ID number to clock in and out of shifts.
- Request new devices for new clients
- Visit verify each of employees visit on a daily tasks.
- Bill and transmit claims through Vesta for each payer, including Medicaid (TMHP), HMO'S.
- Eliminate rejected claims
- Verify with each client visits to ensure client is being attended
- Assure and update new authorizations and annuals
INTAKE COORDINATOR
Agape Care LLC
08.2015 - 03.2016
- Streamlined office procedures by implementing efficient filing systems and managing schedules.
- Enhanced team productivity with strong leadership, training, and support for all staff members.
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Assisted in budget preparation and financial management, helping to reduce expenses while maintaining quality service levels.
- Served as liaison between management and staff, effectively resolving conflicts and fostering positive relationships.
- Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
- Handled sensitive information with discretion by adhering to confidentiality protocols at all times.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Supported team in daily operations by preparing reports and documentation.
- Supported leaders with discipline coding and entering reports efficiently.
- OneSource an TCP payroll processing.
Education
High School Diploma -
Pasadena High School
Pasadena, TX05.2011
Skills
- Self-motivated
- Strong verbal communication
- Conflict resolution
- Extremely organized
- Consistently fast learner
- Bilingual; Spanish & English
- Actively responsible
- Adaptable
- Team oriented
- Dependability
Certification
- Most frequently cited violations and deficiencies for home and community support services agencies.
- Managing complaints in home and community service agencies (HCSSA)
Timeline
Assistant Office Manager
Houston Independent School District, HISD
02.2023 - Current
Client Care Coordinator
Elara Caring
10.2021 - 08.2022
EVV Client Service Coordinator
AccentCare Inc.
11.2019 - 03.2021
Service Care Coordinator
AccentCare Inc.
11.2019 - 02.2021
PAS SUPERVISOR
A BETTER HOME CARE LLC
12.2017 - 05.2018
EVV REPRESENTATIVE/BILLER
A BETTER HOME CARE LLC
12.2017 - 05.2018
PAS/PHC SUPERVISOR
Agape Care LLC
04.2016 - 09.2018
INTAKE COORDINATOR
Agape Care LLC
08.2015 - 03.2016
High School Diploma -
Pasadena High School