Aide Preciado
South Gate,United States
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Central Hospice
12.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Medical Assistant/Medical Scribe
Minkus Family Medicine,Inc.
11.2005 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.
- Supported physicians with comprehensive chart documentation, assisting in the reduction of administrative burden.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Receptionist
Los Coyotes Imaging
11.2019 - 06.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Receptionist
PIH Health Hospital - Whittier
01.2019 - 06.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
No Degree - Register Nurse
East Los Angeles College
Monterey Park, CANo Degree - Medical Assistant
American Career College
Los Angeles, CA06.2003
High School Diploma -
South Gate Senior High School
South Gate, CA06.2002
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Fluent Bilingualism
- Computer Proficiency
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Central Hospice
12.2022 - Current
Receptionist
Los Coyotes Imaging
11.2019 - 06.2022
Receptionist
PIH Health Hospital - Whittier
01.2019 - 06.2019
Medical Assistant/Medical Scribe
Minkus Family Medicine,Inc.
11.2005 - Current
No Degree - Register Nurse
East Los Angeles College
No Degree - Medical Assistant
American Career College
High School Diploma -
South Gate Senior High School
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