Aide Quintanilla
Brownsville,TX
Summary
Dedicated and motivated professional with over a decade of experience in customer service, banking, and child education. Equipped with an Associate's Degree in Social Work and actively pursuing a Bachelor's Degree at the University of Texas Rio Grande Valley. Proven ability to work in fast-paced environments, effectively manage responsibilities, and deliver exceptional results. Demonstrates a strong commitment to personal development, professionalism, and making a meaningful impact through discipline, determination, and unwavering dedication.
Overview
14
14
years of professional experience
2024
2024
years of post-secondary education
Work History
Lead Teller
Wells Fargo Bank
04.2015 - 06.2024
- Mentored new hires and provided ongoing training and support to teller team members.
- Resolved escalated customer issues efficiently while maintaining professionalism and empathy.
- Maintained accurate cash handling procedures and balanced vaults and ATMs.
- Promoted customer financial education and deepened banking relationships through product recommendations.
Customer Service Representative - Affordable Care Act Project
Maximus Call Center
10.2013 - 01.2015
- Assisted clients in navigating health insurance options under the Affordable Care Act.
- Delivered accurate information, addressed inquiries, and resolved issues with professionalism and empathy.
- Cultivated a deep understanding of complex policies and procedures.
- Strengthened communication skills and ability to explain intricate information clearly.
Customer Service Representative
Teleperformance Call Center
05.2013 - 10.2013
- Responded to customer inquiries and provided effective solutions to ensure satisfaction.
- Demonstrated excellent multitasking abilities by managing a high volume of calls while maintaining quality service.
- Enhanced conflict resolution and active listening skills to address diverse customer needs.
Instructor and Care Provider
International Christian Center
01.2010 - 01.2013
- Taught Bible studies and educational lessons to children ranging from infants to middle school-aged students.
- Fostered a nurturing environment that supported emotional and academic development.
- Developed organizational skills by planning and implementing engaging curriculum activities.
- Built leadership and adaptability by managing diverse age groups and responding to individual needs.
Education
Associate's Degree - Social Work
Texas Southmost College
Bachelor's Degree - Social Work
University of Texas Rio Grande Valley
Skills
Strong relationship management
Cash Handling and Financial Transactions
Strong Communication and Interpersonal Skills
Problem-Solving and Conflict Resolution
Time Management and Organizational Abilities
Leadership and Team Collaboration
Multitasking in Fast-Paced Environments
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Qualities And Strengths
- Highly disciplined and determined to excel in all professional and academic pursuits.
- Strong sense of accountability and a commitment to continuous learning and self-improvement.
- Passionate about making a positive impact in the community through meaningful work.
- Adaptable and resilient in facing challenges and finding innovative solutions.
Timeline
Lead Teller
Wells Fargo Bank
04.2015 - 06.2024
Customer Service Representative - Affordable Care Act Project
Maximus Call Center
10.2013 - 01.2015
Customer Service Representative
Teleperformance Call Center
05.2013 - 10.2013
Instructor and Care Provider
International Christian Center
01.2010 - 01.2013
Bachelor's Degree - Social Work
University of Texas Rio Grande Valley
Associate's Degree - Social Work
Texas Southmost College