Aidee Briceno
Omaha,NE
Summary
Experienced Customer Care Consultant brings 6+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
12
12
years of professional experience
Work History
Business Coordinator
Kiewit
Omaha, NE
05.2023 - Current
- Manage and complete subcontract contract reviews and supporting documents in InEight in accordance with assigned workflow, ensuring adherence with team and company standards.
- Follow established processes and procedures to communicate exceptions; collaborate with internal and external customers to resolve issues in a timely manner.
- Support and participate in collaboration activities to promote and implement continuous process improvement.
- Complete escalations and expedite requests through ServiceNow (SNOW) in a timely manner.
- Work closely with other Subcontract Teams, Project and District Partners, and other teams within KBS to address contract-related inquiries and ensure smooth processing.
Customer Care Consultant
Mutual Of Omaha Insurance Company
Omaha, NE
03.2016 - 10.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Quickly and efficiently responded to and addressed customer inquiries and resolved customer concerns and disputes.
- Responsible for the efficient and professional management of escalated customer requests, ensuring they are appropriately addressed in compliance with company policies and procedures.
- Assisted associates with providing optimal customer service through mentoring, coaching and constructive feedback ensuring quality standards are consistently maintained.
- Assisted customers with billing, claims, general information about their policies, and online portal questions.
Hotel Front Desk Receptionist
Ameristar Casino
Council Bluffs, IA
01.2014 - 06.2014
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Kept accounts in balance and ran daily reports to verify totals.
Education
High School Diploma -
South High School
Omaha, NE05.2013
Skills
- Identifying customer requirements
- Problem-solving
- Effective communication
- Excel Proficiency
- Bilingual
- Team collaboration
- Relationship building
- Analytical thinking
- Task management
Languages
Spanish
Native or Bilingual
Timeline
Business Coordinator
Kiewit
05.2023 - Current
Customer Care Consultant
Mutual Of Omaha Insurance Company
03.2016 - 10.2022
Hotel Front Desk Receptionist
Ameristar Casino
01.2014 - 06.2014
High School Diploma -
South High School