Aidee Ortega Gomez
Sarasota,FL
Summary
Bilingual dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Clerk Of The Circuit Court And County Comptroller
Sarasota , FL
06.2021 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Followed confidentially regulations to maintain privacy.
- Inputted data such as file numbers, new or updated information or document information codes into computer systems to support document and information retrieval.
- Classified files based on source, type or other details.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Patient Service Representative
Manatee County Rural Health
Sarasota , FL
09.2019 - 04.2021
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Used Software to schedule appointments.
- Balanced deposits and credit card payments each day.
- Explained plans for treatment and payment options.
- Facilitated communication between patients and various departments and staff.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Organized patient records and database to facilitate information storage and retrieval.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Bar Manager
Turtle Beach Grill
Sarasota , FL
01.2012 - 01.2021
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Improved customer service rankings by resolving issues quickly and accurately.
- Checked ID cards and verified bar guests were of legal age.
Scribe
Scribe America
Sarasota , FL
02.2018 - 08.2018
- Accepted dictated notes and produced professional documents with outlined information.
- Accompanied physicians through day in fast-paced, stressful environments.
- Documented complete information about examinations, treatment plans, lab results and other details directly into charts.
- Stayed on top of current patient loads to facilitate efficient and organized workflow.
- Selected appropriate ICD-10 and CPT codes for records.
- Reviewed and edited transcribed reports and corrected material for spelling, grammar and clarity.
- Translated medical jargon and abbreviations into expanded forms to verify accuracy of patient and health care facility records.
Education
Bachelor's - Office Supervision And Management
State College of Florida, Manatee-Sarasota
Bradenton, FL12.2023
Associates Degree In Arts -
State College of Florida
Sarasota-Manatee 05.2019
High School Diploma -
Suncoast Polytechnical High School
Sarasota, FL05.2015
Skills
- Data Entry and Maintenance
- Responding to Difficult Customers
- Interpretation and Translation Services
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Customer Data Confidentiality
- Electronic Information Systems
- Credit Card Payment Processing
- Cash Register Operations
- Document and Records Management
- Critical Thinking
- Computer Proficiency
- Patient and Empathetic
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Clerk Of The Circuit Court And County Comptroller
06.2021 - 09.2022
Patient Service Representative
Manatee County Rural Health
09.2019 - 04.2021
Scribe
Scribe America
02.2018 - 08.2018
Bar Manager
Turtle Beach Grill
01.2012 - 01.2021
Bachelor's - Office Supervision And Management
State College of Florida, Manatee-Sarasota
Associates Degree In Arts -
State College of Florida
High School Diploma -
Suncoast Polytechnical High School
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