Summary
Overview
Work History
Education
Skills
Timeline
background-images

Aiden Broggi

Wasilla,AK

Summary

Dynamic and dedicated Front of House Employee at Tommy's Burger Stop, recognized for exceptional customer service and effective team collaboration. Leveraged strong communication skills and point-of-sale expertise to enhance order accuracy, significantly improving customer satisfaction during peak hours. Committed to maintaining a welcoming atmosphere and ensuring high standards of food presentation.

Friendly and customer-focused with natural ability to create welcoming environments. Possesses foundational knowledge of customer service principles and point-of-sale systems. Dedicated to enhancing guest experiences and maintaining positive atmosphere.

Overview

3
3
years of professional experience

Work History

Front of House Employee

Tommy's Burger Stop
03.2025 - 06.2025
  • Provided exceptional customer service by greeting and assisting guests in a friendly manner.
  • Maintained cleanliness and organization of dining area to enhance customer experience.
  • Operated point-of-sale system efficiently to process orders and handle payments accurately.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery to customers.
  • Adapted quickly to changing priorities during peak hours, ensuring smooth operations.
  • Addressed customer inquiries and resolved issues promptly to maintain satisfaction levels.
  • Monitored inventory levels and assisted in restocking supplies as needed for daily operations.
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Helped guests at tables when in need of assistance.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.
  • Promoted an inclusive, respectful work environment by collaborating effectively with diverse colleagues and addressing any conflicts professionally.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Food Expeditor

Matanuska Brewing Company
11.2022 - 08.2023
  • Coordinated timely delivery of food orders to ensure customer satisfaction.
  • Collaborated with kitchen staff to streamline order preparation processes.
  • Monitored food quality and presentation standards before service.
  • Assisted servers in managing table turnover rates during peak hours.
  • Implemented efficient communication strategies between front-of-house and back-of-house teams.
  • Managed inventory levels of supplies to minimize waste and shortages.
  • Adapted quickly to changing priorities in a fast-paced restaurant environment.
  • Assisted preparation of food plates, overseeing quality, and appearance.
  • Provided exceptional support to kitchen staff during high-volume periods, enabling faster turnaround times without sacrificing quality or presentation standards.
  • Increased order accuracy through effective communication between front-of-house and back-of-house teams.
  • Reduced wait times for customers, prioritizing and organizing food orders according to table numbers.
  • Demonstrated strong knowledge of menu items, regularly assisting servers with questions regarding ingredients or allergens when needed.
  • Supported overall restaurant success by stepping in to assist other team members during peak service hours.
  • Leveraged strong multitasking abilities to manage competing demands under pressure, consistently delivering high-quality results while maintaining a positive attitude.
  • Maintained kitchen productivity, guaranteeing timely preparation, and serving of dishes in alignment with customer specifications.
  • Applied keen attention to detail when plating dishes, ensuring consistent presentation standards that met or exceeded guest expectations.
  • Enhanced customer satisfaction by ensuring timely and accurate delivery of food orders.
  • Improved order accuracy with thorough review of each dish before serving to customers.
  • Ensured proper food handling practices were followed, maintaining strict adherence to company guidelines and local health codes.
  • Contributed to a positive work environment, collaborating effectively with team members across different roles.
  • Streamlined order-to-table process, minimizing errors and improving customer satisfaction.

Education

Colony High School
Wasilla, AK

Skills

  • Strong work ethic
  • Customer service
  • Team player attitude
  • Problem-solving
  • Positive demeanor
  • Team collaboration
  • Basic math
  • Table setting expertise
  • Up-selling strategies
  • Clear communication
  • Food allergy awareness
  • Point of sale systems
  • Money handling
  • Stock management

Timeline

Front of House Employee

Tommy's Burger Stop
03.2025 - 06.2025

Food Expeditor

Matanuska Brewing Company
11.2022 - 08.2023

Colony High School

Similar Profiles

CREATE PROFILE
Aiden Broggi