Summary
Overview
Work History
Education
Skills
Timeline
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Aiden Busselman

Omaha,NE

Summary

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in entry level position.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Plant'd Farma
02.2025 - 04.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers, vendors, and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Assistant Manager

Vitamin Cottage
11.2024 - 02.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Customer Service Representative

Raygun
03.2024 - 09.2024
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Oversaw vender events to include preparation of space, managing supplies, and ensuring event operations ran smoothly,
  • Effectively maintained rapport with venders to foster consistent business relationships.

Assistant Manager

Grateful Green
01.2023 - 01.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Increased sales through effective merchandising strategies and targeted promotions.

Education

High School Diploma -

Elkhorn South High School
Elkhorn, NE
05-2017

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Professional telephone demeanor
  • Product knowledge
  • Staff training
  • Building rapport
  • De-escalation techniques

Timeline

Customer Service Representative

Plant'd Farma
02.2025 - 04.2025

Assistant Manager

Vitamin Cottage
11.2024 - 02.2025

Customer Service Representative

Raygun
03.2024 - 09.2024

Assistant Manager

Grateful Green
01.2023 - 01.2024

High School Diploma -

Elkhorn South High School

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Aiden Busselman