Aiden Colonno
Blacksburg,VA
Summary
Dependable Tech Support Agent with 12 months of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
The Home Depot
Virginia Beach, VA
02.2021 - Current
- Processed transactions using a point-of-sale system.
- Tracked sales performance metrics to identify trends in the market place.
Tech Support Agent
Liberty Tax Services
Virginia Beach, VA
12.2022 - 04.2023
- Provided technical assistance to customers via phone, email and online chat.
- Assessed customer inquiries to determine the best course of action for resolution.
- Created detailed documentation of customer interactions and troubleshooting steps taken.
- Analyzed system logs and identified potential software or hardware issues.
- Installed, configured, tested, maintained and troubleshot systems and applications.
- Performed remote diagnosis and repairs on computers with operating system problems.
Education
Bachelor of Science - Computer Science
Virginia Tech
Blacksburg, VA05.2026
Associate of Science - Information Technology
Tidewater Community College
Virginia Beach05.2023
Associate of Science - Information Technology
Advanced Technology Center
Virginia Beach06.2022
High School Diploma -
Landstown High School
Virginia Beach06.2022
Skills
- Python, C, C, Java, Command Line, Linux
- Packet Tracer
- Wireshark
- Git and GitHub
- PC Assembly & Maintenance
- System Troubleshooting
- Computer Security
- Network Operational Enhancements
Certification
- MTA Networking Fundamentals
- MTA Security Fundamentals
- CompTIA Network +
- CompTIA Security +
Extra Curriculars
- National Technical Honor Society, Vice President, 2021, 2022
- CyberPatriot Competition, 2021, 2022
- Future Business Leaders of America, President, 2021, 2022
- Theta Tau, DEI Char, 2023, Present
Timeline
Tech Support Agent
Liberty Tax Services
12.2022 - 04.2023
Sales Associate
The Home Depot
02.2021 - Current
Bachelor of Science - Computer Science
Virginia Tech
Associate of Science - Information Technology
Tidewater Community College
Associate of Science - Information Technology
Advanced Technology Center
High School Diploma -
Landstown High School