Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aiden Cronin

San Diego,CA

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Success Manager

Rocket Lawyer
San Diego, CA
01.2024 - Current
  • Provided customer onboarding and training to ensure successful product adoption.
  • Developed and maintained relationships with customers to facilitate user engagement and satisfaction.
  • Analyzed customer data to identify trends, issues, and opportunities for improvement.
  • Collaborated with cross-functional teams to develop strategies for driving customer success.
  • Created reports outlining customer usage and retention metrics.
  • Delivered presentations on product features, benefits, and value propositions at conferences or webinars.
  • Handled renewal conversations that included multi-years (closed $108k YTD amongst 4 Deals)
  • Increased average engagement across my own book of business from 4% - 11% in 7 months

Golf Operations Assistant II

City of San Diego
San Diego, CA
09.2022 - Current
  • Served guests with an enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Monitored golf shop operations to enforce adherence to equipment and purchase policies.
  • Attended daily meetings and contributed ideas for improvement.
  • Verified completion of daily assignments in alignment with golf shop standards.
  • Promoted golf products and accessories and utilized upselling to increase sales.
  • Assisted golf course personnel with daily operations.
  • 4 months of ACE Award
  • Consistently excelled in my quarterly EPRs
  • Managed Volunteers at Farmers Insurance Open (Team of 7)

Enterprise Sales Development Representative

Rocket Lawyer
San Diego, CA
09.2023 - 12.2023
  • Collaborated with marketing teams to develop strategies for lead nurturing and conversion initiatives.
  • Identified upsell opportunities within the existing customer base and worked with Account Executives to close deals.
  • Participated in weekly meetings with sales team members discussing best practices and strategy execution plans.
  • Reached out to Enterprise companies with 1000+ benefit-eligible employees, with already approaching $204,912 in closed TARR ( SAM Companies, MML Hospitality, and Chukchansi Gold Resort and Casino)
  • Promoted cross-selling of our Rocket Tax product.

Sales Development Representative

Rocket Lawyer
04.2022 - 09.2023
  • Called on key decision-makers using phone, email, and social touches to bring on new business
  • Maintained communication with account executives to facilitate the development of sales opportunities.
  • Leveraged CRM to maintain activity, contact, and account information of customers and prospects.
  • Executed cold calls, social media, and other digital strategies to acquire customers.
  • Set appointments to present solutions to prospective customers.
  • Adhered to company initiatives and achieved established goals.
  • Researched potential prospects online to produce qualified call lists for sales colleagues.
  • 119% Quota Attainment
    Created 124 Qualified Opportunities
    $2,898,312.00 in Pipeline TARR
    Closed $342,185.98
  • Mentor for the sales interns (Summer 2023)

Financial Representative

Northwestern Mutual Life Insurance Company
San Francisco, CA
04.2020 - 03.2022
  • Prospected and partnered with interested parties to develop investment plans and served as financial management advisor.
  • Assessed individual clients' financial situations to develop strategic financial planning solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Promoted insurance and products to individuals and businesses and analyzed and determined financial viability and productivity of target products and services.
  • Achieved Power of 10 as a College Financial Representative as well as Pacesetter 40 in which only 5% of first time representatives hit in there first 6 months
  • Ran a full sales cycle from open to close
  • Closed $102,329 in Insurance products
  • Brought over $50,000 in AUM

Education

Bachelor of Science - Business Management

Sonoma State University
Rohnert Park, CA
05.2021

Skills

  • Effective Communication
  • Relationship Building
  • Win-Win Negotiations
  • Closing
  • Adaptability
  • Continuous, Rapid Learning
  • Effective Time Management
  • Problem-Solving
  • Accountability
  • Team Collaboration

Certification

- Proficient in Microsoft Excel, Word and Powerpoint

- California, Life, Accident and Health Insurance

- Finished Top 3 in interns for the Summer of 2020 in the SF Bay Area

- Summer/Winter Camp Qualifier

-Pace Setter 40 Qualifier

-Outreach

-Sales Force

-LinkedIn Sales Navigator

- Zoominfo

Timeline

Customer Success Manager

Rocket Lawyer
01.2024 - Current

Enterprise Sales Development Representative

Rocket Lawyer
09.2023 - 12.2023

Golf Operations Assistant II

City of San Diego
09.2022 - Current

Sales Development Representative

Rocket Lawyer
04.2022 - 09.2023

Financial Representative

Northwestern Mutual Life Insurance Company
04.2020 - 03.2022

Bachelor of Science - Business Management

Sonoma State University

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Aiden Cronin