Aiden Diaz
Tampa,FL
Summary
Professional customer service specialist with more than 3+ years experience serving customers through various offerings. Helpful when processing transactions, opening accounts, and cross selling services. Team player quick to assist customers, managers, and other staff with various needs to deliver outstanding service.
Overview
4
4
years of professional experience
Work History
Customer Support Representative
Walmart
11.2023 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently
- Demonstrated strong communication skills while assisting customers with product-related concerns
- Collaborated with cross-functional teams to ensure a seamless customer experience.
- Connected with customers to address questions and resolve issues through phone and email.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
Floor Manager
Dairy Queen
01.2020 - 10.2023
- Oversaw daily operations, managing a team of employees to ensure optimal service
- Implemented effective strategies to enhance customer satisfaction and streamline workflows
- Successfully resolved customer complaints, maintaining a positive and welcoming environment.
- Managed team of Number employees to maintain smooth-running operations of shop floor.
- Managed store inventory and stock levels to maintain availability of products.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
High school diploma -
Lake Erie international high school
Skills
- Technical Troubleshooting: Proficient in diagnosing and resolving technical issues
- Customer Service: Demonstrated excellent customer service skills through previous roles
- Communication: Strong verbal and written communication skills
- Leadership: Proven ability to lead and motivate teams for optimal performance
- Problem-Solving: Adept at identifying and solving problems efficiently
- Customer Success Management
- Customer Service
- Document Processing
- Invoice Processing
- Office Administration
- Document Scanning
- Resourceful
- Order Processing
- Independent Worker
- Technical Support
- Data Entry
- Data Processing
- Strong Problem Solver
- Customer Service Orientation
- Fast Typing Speed
References
Available upon request
Timeline
Customer Support Representative
Walmart
11.2023 - Current
Floor Manager
Dairy Queen
01.2020 - 10.2023
High school diploma -
Lake Erie international high school