Aiden Dorn
Duluth,MN
Summary
Dynamic and dedicated hospitality professional with extensive experience at Admiral D's Waterfront Tavern, Mama Roots, and OMC Smokehouse. Proven ability in effective customer upselling and strong communication skills, enhancing guest relations and satisfaction. Skilled in high-volume dining environments, ensuring cleanliness and organization while fostering positive customer experiences. Committed to maintaining high standards of service and teamwork.
Overview
2
2
years of professional experience
Work History
Cook, Order Taker, and Server
Mama Roots
03.2025 - 05.2025
- Took customers orders
- Made the orders
- Served the orders
- Answered menu questions
- Built relationships with regulars
- restocked kitchen items
- Prepped food
- Cleaned kitchen
- Took logs of daily sales
Server
Admiral D's Waterfront Tavern
05.2024 - 08.2024
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers.
- Inspected dishes and utensils for cleanliness.
Host and Buss Boy
OMC Smokehouse
01.2024 - 05.2024
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Promoted business loyalty by fostering positive customer relationships.
Cook
Admiral D's Waterfront Tavern
05.2023 - 08.2023
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Communicated closely with servers to fully understand special orders for customers.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Cooked various kinds of foods on a grill and used frier
- Cooked both cold side and hot side of the kitchen
Education
Bachelors - Marketing
College of Saint Scholastica
Duluth, MN05-2026
High School Diploma -
Concordia Academy
Roseville, MN05-2023
Skills
- Well rounded communication skills
- Food handling
- Order prioritization
- Dish preparation
- Sanitation
- Daily specials memorization
- Hostess support
- Team member support
- Food inspection
- Order management
- Task prioritization
- Strong work ethic
- Guest relations management
- Allergy awareness
- Multitasking and organization
- High volume dining
- Inventory management
- Effective customer upselling
- POS operation
- Team collaboration
- Table bussing
- Specials promotion
- Guest seating
Timeline
Cook, Order Taker, and Server
Mama Roots
03.2025 - 05.2025
Server
Admiral D's Waterfront Tavern
05.2024 - 08.2024
Host and Buss Boy
OMC Smokehouse
01.2024 - 05.2024
Cook
Admiral D's Waterfront Tavern
05.2023 - 08.2023
Bachelors - Marketing
College of Saint Scholastica
High School Diploma -
Concordia Academy
Similar Profiles
Ta’Niyah SavalaTa’Niyah Savala
Cashier at Mama Margie'sCashier at Mama Margie's
Nayelis PerezNayelis Perez
Sales Associate at Kool Treat by Mama DukesSales Associate at Kool Treat by Mama Dukes
Selena TorresSelena Torres
Owner at Llama Mama TreatsOwner at Llama Mama Treats
MILES HOEFTMILES HOEFT
Medicare Advisor at The Diversified CompaniesMedicare Advisor at The Diversified Companies
Amelia GilbertAmelia Gilbert
Babysitter at FreelanceBabysitter at Freelance