Aiden Dove

Waitress/ Assistant Manager

Terry Dove / Doves BBQ

03.2023 - Current

Trained new waitstaff on proper food handling, customer service and safety procedures.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
Informed customers about daily and seasonal specials.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Inspected dishes and utensils for cleanliness.
Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
Increased sales significantly by upselling higher-end products to customers.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Met with chef to review daily specials and menu changes.
Answered customers' questions, recommended items, and recorded order information.
Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Bussed tables during busy periods to assist staff and quickly turn over tables.
Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
Used cash registers and credit card machines to cash out customers.
Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
Skilled at working independently and collaboratively in a team environment.
Worked flexible hours across night, weekend, and holiday shifts.
Worked effectively in fast-paced environments.
Developed strong organizational and communication skills through coursework and volunteer activities.
Demonstrated strong organizational and time management skills while managing multiple projects.
Proved successful working within tight deadlines and a fast-paced environment.
Paid attention to detail while completing assignments.
Proven ability to learn quickly and adapt to new situations.
Resolved problems, improved operations and provided exceptional service.
Self-motivated, with a strong sense of personal responsibility.
Excellent communication skills, both verbal and written.

Overview

Work History

Waitress/ Assistant Manager

Education

High School Student - Business

Skills

Timeline

Waitress/ Assistant Manager

High School Student - Business

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