Aiden Dove
Bladenboro,NC
Overview
1
1
year of professional experience
Work History
Waitress/ Assistant Manager
Terry Dove / Doves BBQ
Bladenboro, NC
03.2023 - Current
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Informed customers about daily and seasonal specials.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Inspected dishes and utensils for cleanliness.
- Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
- Increased sales significantly by upselling higher-end products to customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Met with chef to review daily specials and menu changes.
- Answered customers' questions, recommended items, and recorded order information.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Used cash registers and credit card machines to cash out customers.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked effectively in fast-paced environments.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Paid attention to detail while completing assignments.
- Proven ability to learn quickly and adapt to new situations.
- Resolved problems, improved operations and provided exceptional service.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Education
High School Student - Business
Acellus
Kansas City, MOSkills
- Supply Restocking
- Cleaning and sanitizing
- Staff Training
- Upselling techniques
- Hospitality service expertise
- Allergy awareness
- Special Requests and Substitutions
- Menu Recommendations
- Strong multitasking
- Reliable and Responsible
- Daily specials memorization
- Greeting guests
- Table Bussing
- Food presentation
- Relationship Building
- Food spoilage prevention
- Transactions and Cash Handling
- High-volume dining
- Food Running
Timeline
Waitress/ Assistant Manager
Terry Dove / Doves BBQ
03.2023 - Current
High School Student - Business
Acellus