Aiden Galarza
Pierson,FL
Summary
Compassionate and service-driven professional with a strong background in customer service, eager to bring exceptional communication and organizational skills to a Unit Liaison role in a hospital setting. Recognized by previous employer for exceptional customer service. Known for building positive relationships, listening attentively, and providing thoughtful solutions. Experienced in managing multiple tasks with empathy and efficiency, ensuring smooth processes while maintaining confidentiality and respect for all individuals. Passionate about creating a supportive, welcoming environment where every person feels valued, and committed to making a meaningful difference in the patient care experience. willing to take on extra work whenever and however needed.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist/Front Office Assistant
Denova Cars Inc
De Leon Springs, FL
03.2022 - 01.2025
- Worked effectively in team environments to make the workplace more productive.
- Performed clerical duties like filing, photocopying and faxing
- Greeted visitors and provided them with assistance.
- Developed and maintained a filing system for essential documents, improving organization
- Built loyal clientele through friendly interactions and consistent appreciation.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Resolved customer complaints promptly and efficiently.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Answered inbound calls, chats and emails to facilitate customer service.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified needs of customers promptly and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations. Recognized by management for providing exceptional customer service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Associate of Arts - Criminal Justice
Daytona State College
Daytona Beach, FL05-2026
Skills
- Meticulous and organized
- Verbal and written communication
- Phone etiquette
- Recordkeeping
- Tech-Savvy
- Quick learner
- Active listening
- Hospitality and accommodation
- Tactful and diplomatic
- Empathy and patience
- Compassion for everyone
- Teamwork/collaboration
- Customer service
Certification
- Certiport-Entrepreneurship and Small Business Certification,Issued May 2023
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Receptionist/Front Office Assistant
Denova Cars Inc
03.2022 - 01.2025
Associate of Arts - Criminal Justice
Daytona State College
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