Aiden Garza
Duncanville,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Proficient Manager delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in Inventory.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Cinemark
05.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
Team Member
Cinemark
11.2021 - 05.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Crowd Controller
CSC
06.2019 - 10.2019
- Supported event staff in maintaining order during peak hours, contributing to a well-organized environment.
- Managed large crowds effectively by implementing strategic positioning tactics throughout venues or event sites.
- Assisted event organizers in developing efficient crowd management strategies for large-scale gatherings.
- Provided excellent customer service, addressing attendee concerns and ensuring their needs were met throughout events.
- Coordinated with fellow Crowd Controllers to cover various areas of an event space efficiently while maintaining constant communication.
- Reduced incidents of disorderly conduct by implementing effective communication techniques when dealing with difficult situations.
- Calmly handled emergency situations, providing clear instructions to attendees and coordinating with first responders as needed.
- Controlled flow of patrons attending large outdoor events.
- Safeguarded event premises through diligent observation and rapid response to potential issues.
- Bolstered guest satisfaction by promptly addressing inquiries about seating arrangements, facilities, or event details.
- Checked IDs and closely examined patrons' faces to verify age.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Education
Associate of Science - Sports Thearpy
Mountain View College
Dallas, TX04.2025
High School Diploma -
Duncanville High School
Duncanville, TX05.2015
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Retail Operations
- Customer Relationship Management (CRM)
- Staff Development
- Employee Performance Evaluations
Timeline
Assistant Manager
Cinemark
05.2022 - Current
Team Member
Cinemark
11.2021 - 05.2022
Crowd Controller
CSC
06.2019 - 10.2019
Associate of Science - Sports Thearpy
Mountain View College
High School Diploma -
Duncanville High School