Aiden Heredia
Pleasant Valley,NY
Summary
Food Service Professional with a strong background in customer support and collaborative teamwork. Proven ability to enhance service quality through effective knife skills, contributing to significant improvements in customer satisfaction. Expertise in food safety practices and a positive attitude consistently elevate event experiences, demonstrating adaptability and a commitment to excellence.
Overview
4
4
years of professional experience
Work History
Barista, Cashier
The Donut Dolly
Poughkeepsie, New York
03.2024 - Current
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Implemented feedback from customers to improve service quality and menu offerings.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Restocked product displays based on demand and projected sales.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Collected payments and provided accurate change.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
Event Assistant
Esthetic Xpressions
01.2022 - Current
- Helped organize and manage successful events with attendance of over 60 people.
- Ran concession stand by preparing food and serving drinks for patrons.
- Greeted guests and welcomed patrons in support of company service policy.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Organized facilities preparation, refreshments and entertainment for gatherings with as many as 60 guests.
- Improved communication between team members with clear instructions, resulting in more efficient task execution during events.
- Improved future events by evaluating successes and failures of previous private and corporate gatherings.
Intern
Cafe Spice Global Cuisine
New Windsor , New York
06.2024 - 08.2024
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Maintained positive working relationship with fellow staff and management.
- Solved process compliance issues with operations teams.
- Coordinated research and development plan to generate creative food products for various markets.
- Created innovative additions to client product lines.
- Maintained cleanliness and order in the kitchen area.
- Prepared and cooked food items according to recipes, menus and supervisor's instructions.
- Followed recipes and customer requests to prepare meals.
- Performed additional tasks assigned by chef or supervisor.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
Team Member
Blondies Bagels & Bait
06.2021 - 12.2021
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Assisted other team members to achieve goals.
- Contributed to the achievement of company targets through consistent delivery of high-quality service.
- Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Prepared salads, soups and sandwiches for customers.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Operated cash register to ring up final bill and process various forms of payment.
- Became familiar with products to answer questions and make suggestions.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Used proper techniques to prepare food and ingredients.
- Collaborated with team members to complete orders.
Education
Associate of Arts - Culinary Arts
Culinary Institute of America
Hyde Park, NY06-2026
High School Diploma -
Arlington High School
Lagrangeville, NY06.2024
Skills
- Venue preparation
- Food Service Experience
- Collaborative Teamwork
- Positive Attitude
- Food Safety Practices
- Customer Support
- Equipment Operation
- Safety awareness
- Raw materials handling
- Food handling safety
- Kitchen Safety Standards
- POS system use
- Recipes and menu planning
- Clear Communication
- Customer Transactions
- Team Player
- Adaptability and Flexibility
- Cash Register Operation
- Money Handling
- Bakery Operations
- Food Safety
- Ingredient pairing
- Food plating
- Food presentation
- Knife skills
Languages
Spanish
Timeline
Intern
Cafe Spice Global Cuisine
06.2024 - 08.2024
Barista, Cashier
The Donut Dolly
03.2024 - Current
Event Assistant
Esthetic Xpressions
01.2022 - Current
Team Member
Blondies Bagels & Bait
06.2021 - 12.2021
Associate of Arts - Culinary Arts
Culinary Institute of America
High School Diploma -
Arlington High School