Aiden Liong
Bakersfield,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Sales Associate
Tillys
Bakersfield, CA
11.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Employee Of The Month-January, 2025
Assistant Manager
Wolverine Paintball
Bakersfield, CA
10.2022 - 02.2024
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Customer Service Representative
Wolverine Paintball
Bakersfield, CA
11.2021 - 02.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
Cashier
Wolverine Paintball
Bakersfield, CA
11.2021 - 02.2024
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
Education
Associate of Science - Nursing
Bakersfield College
Bakersfield, CA06-2027
High School Diploma -
Frontier High School
Bakersfield, CA06-2023
Skills
- Complaint Resolution
- Problem-Solving Abilities
- Product Sales
- Adaptive Team Player
- Positive and Professional
- Customer Service
- Product Education
- Cash Handling
- Payment Collection
- Client Relations
- Multi-Task Management
- Conflict Resolution
Timeline
Sales Associate
Tillys
11.2024 - Current
Assistant Manager
Wolverine Paintball
10.2022 - 02.2024
Customer Service Representative
Wolverine Paintball
11.2021 - 02.2024
Cashier
Wolverine Paintball
11.2021 - 02.2024
High School Diploma -
Frontier High School
Associate of Science - Nursing
Bakersfield College