Aiden Martin
Gastonia,NC
Summary
Versatile and highly motivated professional with strong experience in retail operations, customer service, electronics repair, and e-commerce. Proven ability to manage finances, drive sales, resolve customer issues, and lead in fast-paced, high-pressure environments. Skilled in communication, technical troubleshooting, and online and in-person customer experience. Adaptable assistant general manager with solid knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Collaborative team player bringing several years of comprehensive experience completing managerial and administrative tasks to keep company running smoothly. Commended for outstanding staff performance to boost company morale and productivity.
Overview
6
6
years of professional experience
Work History
Assistant General Manager
Paymore Shopton
Gastonia, NC
01.2022 - 05.2024
- Managed daily operations of a high-volume secondhand electronics store generating over $100K in monthly revenue.
- Handled payroll, vendor payments, large B2B invoices, and daily cash operations involving thousands of dollars.
- Repaired and refurbished devices, bought/sold electronics, and ensured quality and pricing accuracy.
- Coordinated all logistics and shipping, managing pickups through USPS and UPS.
- Delivered excellent customer service online (Shopify, eBay) and by phone, resolving detailed technical and transactional issues.
- Led customer communication, trained team members, and developed calm, effective strategies for handling difficult clientele.
Customer Solutions Specialist (Computers & Geek Squad)
Best Buy
Gastonia, NC
06.2020 - 12.2021
- Assisted customers in selecting and troubleshooting laptops and other electronics based on needs and budget.
- Repaired and supported devices as part of Geek Squad; spent extended time helping customers understand technology.
- Consistently led in credit card applications and TotalTech membership sales through consultative selling.
- Built extensive product knowledge and refined customer service skills working with all demographics.
Team Member
Chick-fil-A
Gastonia, NC
08.2018 - 05.2020
- Provided high-quality guest service, taking and delivering orders in dining room and drive-thru using Chick-fil-A's hospitality model.
- Demonstrated patience, respect, and professionalism with every customer interaction.
- Learned team-based efficiency and communication in a fast-paced food service environment.
Education
Associate's Degree - Business and Communication
Gaston College
Dallas, NC12.2026
High School Diploma -
Piedmont Community Charter School
Gastonia, NC12.2023
Skills
- Retail & Sales Operations
- Customer Service & Support
- Electronic Repair & Troubleshooting
- ECommerce (Shopify, eBay)
- Financial Management & Payroll
- Inventory & Shipping Logistics
- Conflict Resolution & Communication
- Team Leadership & Training
- Credit/Membership Sales
- Technical Product Knowledge
- Customer service
Timeline
Assistant General Manager
Paymore Shopton
01.2022 - 05.2024
Customer Solutions Specialist (Computers & Geek Squad)
Best Buy
06.2020 - 12.2021
Team Member
Chick-fil-A
08.2018 - 05.2020
Associate's Degree - Business and Communication
Gaston College
High School Diploma -
Piedmont Community Charter School
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