Aiden Matthews
Santa Clara,CA
Summary
Dedicated and results-oriented professional with a diverse background in office management, veterinary customer service, and social media management. Skilled in overseeing office operations, providing exceptional customer service, and managing social media platforms to enhance brand visibility and engagement. Proven ability to coordinate administrative tasks, handle client inquiries, and create compelling content to drive online presence and support business objectives. A proactive team player with strong communication and organizational skills, committed to delivering excellence in all aspects of work.
Overview
7
7
years of professional experience
Work History
Client Service Representative
Midtown Veterinary Hospital
Palo Alto, CA
07.2023 - Current
- Delivered comprehensive support to clients in-person, over the phone, and via email to ensure their satisfaction and loyalty
- Managed appointment scheduling and veterinary services efficiently, optimizing accuracy and workflow.
- Promoted informed decision-making by educating clients on veterinary care, medications, and preventive measures
- Implemented strategies to improve communication between clients, veterinarians, and staff resulting in improved patient care and favorable outcomes.
Office Manager
Smiths Pest Management
San Jose, CA
06.2020 - 09.2022
- Maintained accurate records of pest control inventory while monitoring stock levels and ordering necessary supplies.
- Maintained responsibility for accurately preparing and distributing contracts, invoices, and client documentation while ensuring compliance.
- Developed and implemented office policies to improve efficiency and enhance customer service
- Maintained accurate records through the use of software systems for scheduling, billing, and customer management.
- Achieved compliance with all regulatory requirements and safety standards.
- Managed accounts receivable processes, including invoicing, billing, and collections
- Managed delinquent accounts, ensuring collection of outstanding balances and minimizing bad debt.
Client Service Representative
Wag Hotels
Santa Clara, CA
09.2018 - 06.2020
- Handled client concerns empathetically and professionally for positive experiences.
- Utilized Microsoft Word and Excel for administrative tasks, including scheduling and client follow-up.
- Managed social media accounts to engage with pet owners and potential customers, sharing updates about pet hotel services, responding to inquiries and reviews for enhanced customer engagement.
PetsHotel Lead Associate
Petsmart
Mountain View, CA
04.2017 - 09.2018
- Oversaw daily operations for PetHotel associates, ensuring highest levels of pet care and customer service.
- Provided training and mentorship to new associates in company policies, procedures, and best practices for consistent service delivery and adherence to safety protocols.
- Managed pet check-in and check-out processes, including completing intake forms, verifying vaccination records, and addressing customer inquiries and special requests
- Assisted with pet care duties, including feeding, grooming, and administering medications, ensuring the health, safety, and well-being of all pets staying at the PetHotel
Education
HS Diploma -
Wilcox High School
06-2013
Skills
- Data Analysis
- Strategic Planning
- Client Relationships
- Adaptability
- Medical terminology
- Technology Proficiency
- Team Leadership
- Communication
- Office Management
- Marketing
- Multitasking Abilities
- Photoshop
- Payment Processing
- Google Drive
- Data Management
Timeline
Client Service Representative
Midtown Veterinary Hospital
07.2023 - Current
Office Manager
Smiths Pest Management
06.2020 - 09.2022
Client Service Representative
Wag Hotels
09.2018 - 06.2020
PetsHotel Lead Associate
Petsmart
04.2017 - 09.2018
HS Diploma -
Wilcox High School