Aiden McElfresh
Pitcairn,PA
Summary
Experienced in providing exceptional customer service with a focus on maintaining proper corporate and email etiquette, along with professional phone and conversational skills. Proficient in financial analysis, risk management, and loan processing within a financial institution setting. Tech-savvy with moderate usage of Microsoft Tools, beginner/intermediate knowledge of certain programming languages, and a solid understanding of Windows 10/11 OS. Known for creative problem-solving abilities, adaptability, and a commitment to confidentiality while addressing challenges effectively.
Overview
1
1
year of professional experience
Work History
Lot Associate, Garden Associate, and Deliveries
Home Depot
West Mifflin, PA
02.2023 - 05.2024
Collected and processed customer orders for scheduled delivery, ensuring accuracy and timeliness. Proactively monitored the parking lot to retrieve and return carts to their designated areas, preemptively preventing potential disruptions. Engaged with customers to provide information on products of interest, executed professional salesmanship etiquette, all while simplifying their decision-making process and ensuring a seamless purchasing experience.
ECTA/ Records Management Sr. (Collateral Lending Operations)
PNC
Pittsburgh, PA
07.2023 - 03.2024
Enrolled and accepted into PNC’s ECTA program (Early Career Transition Associate), focusing on professional transition skills essential for corporate settings. Key areas of training included customer service, sales, teamwork, and proficiency in technology (Windows 10/11, troubleshooting, Microsoft and Google tools). Awarded a certificate upon completion, recognized for exemplary leadership qualities. Transitioned seamlessly into a role aligned with program objectives. Subsequently advanced expertise in PNC technologies, specializing in retrieving and managing customer loan information, utilizing insights to determine appropriate actions (archiving, file management, research).
Education
Associates Degree - IT (Software Development)
Community College of Allegheny County
04-2026
Some College (No Degree) -
Carlow University
Pittsburgh, PA07-2023
South Allegheny MS/HS
McKeesport, PA06.2023
Skills
- Customer Service
- Proper Corporate/Email Etiquette
- Professional Phone Use/ Conversational Skills
- Financial Analysis
- Risk Management
- Loan Processing
- Tech Savvy
- Moderate usage of Microsoft Tools
- Great Comprehension of Windows 10/11 OS
- Creative Solutionist
- Adaptable
- Confidentiality
- Problem Solving
Coursework
- Enrolled for Harvard's CS50 online course for computer science, Remote
- Intermediate understatement of Javascript and Python from the use of Freecodecamp, Remote
- Beginner /intermediate experience in coding with JavaScript, South Allegheny
- Beginner /intermediate experience in architectural engineering with AutoCAD program, South Allegheny
Volunteer Experience
2023 Mutt Strut - Helped aid a fundraiser for retired veterans looking for affordable or free service dogs.
Extracurricular Activities
- Marching Band Member, South Allegheny / 2019 - 2023
- Concert Band Member, South Allegheny / 2015 - 2023
Timeline
ECTA/ Records Management Sr. (Collateral Lending Operations)
PNC
07.2023 - 03.2024
Lot Associate, Garden Associate, and Deliveries
Home Depot
02.2023 - 05.2024
Associates Degree - IT (Software Development)
Community College of Allegheny County
Some College (No Degree) -
Carlow University
South Allegheny MS/HS