Microsoft Suite
Aiden Palanca
Junior Tennis Admin
Chicago,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
12
12
years of post-secondary education
Work History
Junior Tennis Admin
Midtown Athletic Club
Chicago, IL
12.2022 - Current
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Partnered across departments to run smooth, professional events and activities.
- Developed and implemented marketing strategies to increase customer engagement and drive revenue.
- Created and maintained detailed reports of daily, weekly and monthly operations.
Business Office Administrator
Midtown Athletic Club Chicago
Chicago, IL
03.2022 - 12.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Front Desk Receptionist
Midtown Athletic Club
Chicago, IL
04.2019 - 03.2021
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Back Office Manager
Lettuce Entertain You Enterprise
Chicago, IL
09.2017 - 01.2019
- Developed and updated calendars to schedule team and customer meetings.
- Maintained inventory for back-office supplies, computers and work-stations.
- Performed database management and analysis of business functions and processes.
- Assessed special reports, summarizing information and identifying trends to guide decision making.
Barista Supervisor
Lettuce Entertain You Enterprise
Chicago, IL
04.2015 - 09.2017
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
Warehouse Supervisor
Best Buy
Evanston, IL
07.2015 - 02.2017
- Oversaw daily operations and shipping and handling processes.
- Supervised warehouse operations by managing employees during shifts.
- Revised and developed procedures to reduce risk and achieve compliance.
Sales Associate
Best Buy
Skokie And Evanston, IL
04.2013 - 08.2015
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
Lead Supervisor
Red Mango
Evanston, IL
08.2009 - 08.2012
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Associate of Science - Radiology
William Rainey Harper College
Palatine, IL 09.2009 - 08.2012
Bachelor of Science - Digital Marketing And Advertising
The Illinois Institute of Art - Chicago
Chicago, IL 08.2013 - 05.2018
High School Diploma -
Niles North High School
Skokie, IL 09.2005 - 07.2009
Certification - Cyber Securities
University of Illinois At Chicago
Chicago, IL 05.2020 - 10.2020
Skills
Analytical and Critical Thinking
Software
Adobe Photoshop & Lightroom Suite
Cyber Security Defense & Coding
Lawson
Timeline
Junior Tennis Admin
Midtown Athletic Club
12.2022 - Current
Business Office Administrator
Midtown Athletic Club Chicago
03.2022 - 12.2023
Certification - Cyber Securities
University of Illinois At Chicago
05.2020 - 10.2020
Front Desk Receptionist
Midtown Athletic Club
04.2019 - 03.2021
Back Office Manager
Lettuce Entertain You Enterprise
09.2017 - 01.2019
Warehouse Supervisor
Best Buy
07.2015 - 02.2017
Barista Supervisor
Lettuce Entertain You Enterprise
04.2015 - 09.2017
Bachelor of Science - Digital Marketing And Advertising
The Illinois Institute of Art - Chicago
08.2013 - 05.2018
Sales Associate
Best Buy
04.2013 - 08.2015
Associate of Science - Radiology
William Rainey Harper College
09.2009 - 08.2012
Lead Supervisor
Red Mango
08.2009 - 08.2012
High School Diploma -
Niles North High School
09.2005 - 07.2009
Similar Profiles
Martin MesiaMartin Mesia
Line Cook at Midtown Athletic ClubLine Cook at Midtown Athletic Club
Leia KliskaLeia Kliska
Childcare Provider at Midtown Athletic ClubChildcare Provider at Midtown Athletic Club
Mel SandersMel Sanders
Senior Staff Accountant at Midtown Athletic ClubSenior Staff Accountant at Midtown Athletic Club
Lydia ToddLydia Todd
Head Lifeguard & Hospitality Desk Associate at Midtown Athletic ClubHead Lifeguard & Hospitality Desk Associate at Midtown Athletic Club
Chamere GraysChamere Grays
Payroll Assistant at Select RehabilitationPayroll Assistant at Select Rehabilitation