Summary
Overview
Work History
Education
Skills
Timeline
Aiden Rocha

Aiden Rocha

Killeen,TX

Summary

Dynamic professional with a proven track record in customer service at HEB eStore, excelling in attention to detail and relationship building. Recognized for maintaining professionalism under pressure and delivering exceptional service. Adept at decision-making and teamwork, consistently meeting deadlines while ensuring high-quality outcomes.

Overview

1
1
year of professional experience

Work History

Seasonal Worker

Sweet Eats Adventure Farm & Petting Zoo
09.2024 - 11.2024
  • Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
  • Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
  • Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
  • Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.

Delivery Driver

Dominos Pizza
01.2025 - 03.2025
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.

Personal Shopper

HEB Grocery Store
03.2024 - Current
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
  • Maintained a high level of professionalism throughout interactions with both HEB Partners and customers.
  • Helped at the curb when flooded with orders

Education

Bachelor of Natural Science - Electrical Engineering

University of Mary Hardin-Baylor, Belton, TX
05-2028

Skills

  • Customer service
  • Attention to detail
  • Decision-making
  • Relationship building
  • Product knowledge
  • Teamwork and collaboration

Timeline

Delivery Driver - Dominos Pizza
01.2025 - 03.2025
Seasonal Worker - Sweet Eats Adventure Farm & Petting Zoo
09.2024 - 11.2024
Personal Shopper - HEB Grocery Store
03.2024 - Current
University of Mary Hardin-Baylor - Bachelor of Natural Science , Electrical Engineering