Aiden Swenson
Orem,UT
Summary
Dynamic and results-oriented professional with extensive experience in customer service and team leadership, notably at Domino's Pizza. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional decision-making and money handling skills. Proven track record of fostering positive work environments and achieving significant improvements in service quality.
Overview
3
3
years of professional experience
Work History
Assistant Manager Level 2
Domino's Pizza
01.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Counted money at the end of the night to make sure we were not missing money from the till
- Conducted nightly inventory counts.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Made pizzas fast to ensure our load times were good
- Caught pizzas coming out of oven
- Ran my own closing shifts
Drum Teacher
Lee Music
01.2023 - Current
- Improved overall student satisfaction with drum lessons by maintaining a positive and engaging learning environment.
- Adapted lesson plans according to each student''s skill level while consistently challenging them to reach higher levels of proficiency.
- Maintained open lines of communication with parents or guardians, providing regular updates on student achievements and any areas requiring additional support.
- Writing down lots of beats for my students to practice, and also teaching them their favorite songs to play along with
CSR
Dominos's Pizza
09.2022 - 01.2024
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Stretched and topped pizzas
- Caught pizzas coming out of the oven
- Cleaned when there was downtime in between orders
- Did tasks to ensure the manager would get out at a good time at close
Team Member
Arbys
10.2021 - 09.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Helped customers in the lobby order food
- Worked on drive thru helping customers order food while handing the customer at the window their order.
- Worked on fry station, getting fries and other sides ready for the orders
Education
High School Diploma -
Walden School of Liberal Arts
Provo, UT05-2023
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Timeline
Assistant Manager Level 2
Domino's Pizza
01.2024 - Current
Drum Teacher
Lee Music
01.2023 - Current
CSR
Dominos's Pizza
09.2022 - 01.2024
Team Member
Arbys
10.2021 - 09.2022
High School Diploma -
Walden School of Liberal Arts