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Associate Director Of Service Management (Administrator II) - Information Technology Services - Service Management

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Associate Principal Engineer

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Driven by a results-focused approach, I excelled at HDZ Auto and Equipment, enhancing customer satisfaction and streamlining operations. My expertise in customer relationship management and problem-solving abilities led to significant improvements in service delivery and team productivity. With a talent for both team leadership and meticulous maintenance planning, I consistently surpassed goals, fostering strong customer and vendor relationships.

Certified Techno-functional Project Lead with 6 years of expertise in SAFE 6.0 methodologies and 1 year dedicated to Service Management. Accomplished AWS SAA professional with 6 years of hands-on experience. Overall, 12 years of diverse industry experience primarily in the Retail sector. Proven track record of driving Agile transformation and delivering innovative solutions in dynamic environments.

A dedicated professional with over a decade of experience in Business Development, Contact Center Strategy Consulting, and Customer Service. Expertise includes optimizing efficiencies, developing KPIS, recruiting, training and managing a team, improving dialer campaigns, and fostering collaboration to enhance customer satisfaction and achieve organizational objectives.

Aiden Wise

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BBA - Aviation Management

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BBA - Aviation Management

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