AIDIANA HERNANDEZ
Plano,TX
Summary
Dynamic and results-driven professional with a proven track record at Aritzia, elevating sales to $31,200 weekly through expert mixology and unparalleled customer service. Skilled in inventory management and team leadership, I excel in fast-paced environments, consistently exceeding sales targets and fostering memorable customer experiences.
Overview
5
5
years of professional experience
Work History
Senior Style Advisor
Aritzia
San Antonio and Dallas, TX
05.2024 - Current
- Promoted from Style Advisor to Senior Style Advisor with key performance metrics (KPIs) of $1,300 in sales per hour and an average of $31,200 in weekly sales, working 24 hours per week (as of July 2024)
- Designated Hiring Manager & Boutique Lead Manager
- Promoted to lead recruitment and boutique management, overseeing sales and operations, with a focus on team development and performance (as of September 2024)
Bartender
Random Beer Garden / Rooftop 505
San Antonio, TX
02.2024 - 12.2024
- Company Overview: (Owned and operated by the same owner)
- Expert Mixology: Crafted signature cocktails and elevated drink offerings in a high-end, fast-paced environment
- Luxury Customer Service: Delivered exceptional service to VIP guests, creating personalized experiences and maintaining an upscale atmosphere
- High-Volume Sales: Consistently exceeded sales targets, upselling premium beverages and menu items to increase revenue
- Bartending & Beverage Knowledge: Extensive knowledge of craft beers, premium wines, and specialty cocktails, ensuring top-tier service and product quality
- Event Support: Assisted with private events, corporate gatherings, and special occasions, managing large guest lists and coordinating with event planners
- Cash Handling & POS Proficiency: Managed transactions using advanced POS systems and handled cash, credit, and mobile payments accurately
- Team Leadership: Led teams of bartenders and servers, ensuring smooth operations and motivating staff to achieve high standards of service
- Bar & Venue Management: Assisted in managing daily operations, including inventory control, stock replenishment, and maintaining the bar's cleanliness and ambiance
- Conflict Resolution: Proactively addressed customer concerns and resolved issues to maintain a positive, welcoming environment
- Adaptability & Flexibility: Worked part-time while living in Dallas, providing outstanding service when returning to San Antonio to visit
- (Owned and operated by the same owner)
Sales Associate
Boutique Chloe Rose
Alamo Heights and New Braunfels, TX
07.2020 - 04.2024
Beverage Cart Girl and Bartender
Lubbock Country Club
Lubbock, TX
08.2023 - 01.2024
- Customer Service: Greet guests, take drink orders, and ensure customers have a positive experience
- Mixing and Serving Drinks: Prepare alcoholic and non-alcoholic beverages according to standard recipes, ensuring quality and presentation
- Inventory Management: Track beverage stock, reorder supplies, and ensure proper storage of alcohol and mixers
- Cash Handling: Process payments accurately, including handling cash, credit card transactions, and managing a cash register
- Maintaining Cleanliness: Keep the bar area clean and organized, including washing glassware and maintaining hygiene standards
- Compliance with Alcohol Laws: Adhere to local and state alcohol-serving laws and regulations (e.g., checking IDs for age verification)
- Promoting Special Offers: Inform customers of daily specials, promotions, or events to increase sales
- Upselling: Suggest premium drinks, add-ons, or food items to enhance the customer experience and increase sales
- Event Support: Assist with golf tournaments, charity events, and private parties hosted at the golf course
- Team Collaboration: Work effectively with other bartenders, servers, and kitchen staff to ensure smooth operations
Hostess Lead
Gristmill River Restaurant & Bar
New Braunfels, TX
05.2020 - 10.2020
- Greeting guests as they enter, and putting them on a waiting list as necessary
- Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers
- Engaging with guests to ensure they're happy with food and service
- Responding to complaints and helping to resolve them
- Answering phone calls, taking reservations and answering questions
- A knowledge of the menu
Education
Bachelor's Degree - Business Administration- Focus in Information Technology and Sales
Texas Tech University
Lubbock, TX01.2025
High School - Honors, AP, Dual Credit, Business and Industry Cluster
Byron P. Steele II High School
Cibolo, TX05.2022
Skills
- Customer Service
- Mixing and Serving Drinks
- Inventory Management
- Cash Handling
- Maintaining Cleanliness
- Compliance with Alcohol Laws
- Promoting Special Offers
- Upselling
- Event Support
- Team Collaboration
- Customer Interaction
- Product Knowledge
- Sales Transactions
- Restocking Cart
- Customer Engagement
- Inventory Tracking
- Safety Compliance
- Customer Requests
- Expert Mixology
- Luxury Customer Service
- High-Volume Sales
- Bartending & Beverage Knowledge
- Cash Handling & POS Proficiency
- Team Leadership
References
Michael Shackelford, 505 Rooftop Bar and Random Beer Garden, San Antonio, TX, 210-416-5324
Timeline
Senior Style Advisor
Aritzia
05.2024 - Current
Bartender
Random Beer Garden / Rooftop 505
02.2024 - 12.2024
Beverage Cart Girl and Bartender
Lubbock Country Club
08.2023 - 01.2024
Sales Associate
Boutique Chloe Rose
07.2020 - 04.2024
Hostess Lead
Gristmill River Restaurant & Bar
05.2020 - 10.2020
Bachelor's Degree - Business Administration- Focus in Information Technology and Sales
Texas Tech University
High School - Honors, AP, Dual Credit, Business and Industry Cluster
Byron P. Steele II High School