Aidin Kazemi Daliri
Campbell,CA
Summary
An experienced Operations Expert with analytical and driven mindset. Dedicated to achieving demanding multiple tasks with tight schedules while producing impeccable results. Accustomed to cooperating with cross-functional and global teams.
Respectful self-motivator gifted at finding reliable solutions for project issues. Complex problem-solver offering strong skills in operational excellence, effective management and workflow optimization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Ops Generalist (Campaign Management Focus)
Spotify (via Yoh)
08.2022 - 03.2023
- Revolutionized organizational systems through data-driven performance monitoring and strategy refinement.
- Established exceptional client relationships through superior communication and service delivery.
- Masterminded campaign creation, utilizing real-time data tracking and optimization to exceed objectives.
- Constantly monitored and optimized traffic, pacing, and execution, quickly capitalizing on emerging trends.
- Developed client-focused solutions and resources to meet campaign objectives.
- Produced top-notch metrics, reports, and process documentation to effectively communicate information to upper management.
- Collaborated cross-functionally to drive project success and provide elite support, actively promoting seamless communication with Monetization, Engineering, Ad Operations, and Trust & Safety teams.
- Swiftly identified and remedied issues, streamlining workflows and eliminating backlogs.
- Proactively approached and resolved problems with exceptional initiative and sound judgment.
- Cultivated a positive, cooperative work environment by collaborating effectively with colleagues.
- Demonstrated a strong work ethic, consistently offering to assist with additional tasks to meet tight deadlines.
Taskforce Investigator @ Meta
Accenture
05.2021 - 08.2022
- Boosted productivity and quality through vigilant progress tracking, identifying areas for improvement, and implementing rectification measures.
- Partnered with operations and management to answer critical questions and deliver exceptional service.
- Maintained constant communication with Meta project managers to gather feedback and drive continuous improvement.
- Uncover client needs through active client engagement and analysis.
- Troubleshoot and offer expert support, continuously suggesting UI feature improvements.
- Spearheaded long-term growth initiatives, playing a key role in the development of new tools.
- Extensively investigated and reduced workflow defects, leading to improved efficiency.
- Elevated client satisfaction levels within the department through targeted efforts.
- Empowered and mentored team members, guiding them to reach daily productivity and quality goals.
- Leveraged multicultural experiences and language skills to optimize user experience by enhancing current taxonomy.
Trust & Safety Expert @ Meta
Accenture Flex LLC
07.2019 - 05.2021
- Concentrated on content and policy specialty and played a key role in improving AI algorithms for enhanced accuracy and efficiency.
- Expertly investigated and resolved reported content issues for account support and safety, ensuring swift and high-quality resolution within established turnaround times.
- Supported policy compliance by actively contributing to the development and implementation of policies and guidelines.
- Assisted in the creation of supplementary policy materials to enhance user understanding and compliance.
- Mentored new reps through shadowing sessions and supported their policy adherence, contributing to overall team success.
- Partnered with cross-functional product data operations teams to design and implement sophisticated content moderation strategies.
- Elevated customer experiences through exceptional customer service and prompt issue resolution.
- Quickly and accurately responded to user inquiries with empathy and a focus on quality.
- Analyzed site metrics and leveraged analytics to identify opportunities for improvement.
- Contributed to quality assurance guidelines, effectively reducing workflow issues and enhancing efficiency.
Product Data Ops Analyst
BCforward / Facebook
10.2018 - 06.2019
- Collaborated with Accenture on a high-profile project for Facebook, playing a key role in operational support and AI enhancement.
- Championed the needs of the user community, serving as a trusted advocate.
- Quickly and accurately reviewed content, classifying it in accordance with established policies.
- Thoroughly investigated potential risks to users on the client platform, taking proactive steps to mitigate harm.
- Stayed informed and up to date on client policies and regulations to ensure compliance.
- Responded to user inquiries with speed, empathy, and a commitment to high-quality service.
- Maintained open communication with operations managers to assess workflow and drive improvement.
- Offered supportive tips and suggestions to both clients and internal operations, improving overall performance.
- Met productivity and quality standards through a deep understanding of policies and metrics.
- Actively contributed insightful feedback and suggestions on the content review process, driving continuous improvement.
Education
Ph.D. - Civil Engineering
Istanbul Aydin University
Master of Science - Civil Engineering
Amirkabir University of Technology
Bachelor of Science - Civil Engineering
Azad University
Skills
- Effective Communication
- Strategic Planning
- Campaign Management
- Operational Management
- Organizational and Time Management
- Client Service Delivery
- Excel/Google Doc
- Coaching and Mentoring
- Multilingual
- Data Analysis
- Engineering Expertise
- Policies and Procedures
Accomplishments
- Collaborated with global teams to deliver outstanding service, resulting in enhanced client satisfaction and continued client loyalty.
- Implemented strong campaign management skills, leading to top results for premium sponsorship services and surpassing performance objectives.
- Successfully resolved project backlog issues by introducing a new tool, optimizing workflows and enhancing project efficiency.
- Provided supplementary materials and effectively resolved policy issues, contributing to improved compliance and streamlined operations.
Certification
- 2021-12 Project Leadership (Linkedin)
- 2021-12 Project Management Foundation (Linkedin)
- 2021-04 Diploma in Project Management (Alison)
- 2021-04 Inclusive Leadership: The Power of Workplace Diversity (Coursera)
- 2021-04 Project Management Essentials Certified (Management and Strategy Institute)
- 2020-07 Exploring Emerging Technologies for Lifelong Learning and Success (Coursera)
- 2020-07 Teamwork Skills: Communicating Effectively in Groups (Coursera)
- 2020-06 Creative Problem Solving (Coursera)
- 2014-08 Leadership and Entrepreneurship (School of Leadership-Turkey)
- 2014-06 CELI (Certificate of Italian Language Proficiency-B1)
- 2014-02 TOMER (Certificate of Turkish Language Proficiency-C1)
- 2009-10 International Computer Driving License (ICDL Certification)
Languages
English
Italian
Persian
Turkish
Timeline
Ops Generalist (Campaign Management Focus)
Spotify (via Yoh)
08.2022 - 03.2023
Taskforce Investigator @ Meta
Accenture
05.2021 - 08.2022
Trust & Safety Expert @ Meta
Accenture Flex LLC
07.2019 - 05.2021
Product Data Ops Analyst
BCforward / Facebook
10.2018 - 06.2019
Ph.D. - Civil Engineering
Istanbul Aydin University
Master of Science - Civil Engineering
Amirkabir University of Technology
Bachelor of Science - Civil Engineering
Azad University