Aidree Otterstrom
Summary
People operations professional with a track record of fostering positive workplace environments and improving HR systems. Known for facilitating effective team collaboration and driving results. Adaptable to shifting priorities and skilled in employee relations, organizational development, and HRIS management systems.
Overview
3
3
years of professional experience
Work History
People Operations Specialist
Giv.care
Midvale, UT
04.2025 - 06.2025
- Served as an HRIS Administrator, ensuring accurate and up-to-date employment records.
- Managed onboarding and offboarding processes for all employees.
- Participated in organizing and conducting New Hire Orientations.
- Utilized ATS tools to track candidates and enhance the recruitment process.
- Supported company expansion by researching multi-state employment laws, documenting findings, and sharing updates with People Ops, and cross-functional teams.
- Contributed to the preparation of employee handbooks, ensuring adherence to state employment laws.
- Processed and filed employment verifications using HRIS data.
- Managed unemployment claims via state-specific portals, ensuring timely and accurate responses.
- Managed Workers' Compensation claims through WCF and internal data systems, ensuring accurate submission and tracking.
- Collaborated with the team to plan employee engagement events that boosted morale and strengthened team relationships.
- Initiated and managed a new employee recognition program to enhance workplace culture.
- Promoted professional development opportunities within the organization to support career growth among employees.
- Evaluated existing HR policies regularly to identify areas requiring updates or revisions for optimal effectiveness.
- Increased employee satisfaction by implementing new people operations strategies and initiatives.
- Facilitated open communication channels between staff members and management, promoting a transparent work environment.
- Conducted thorough investigations into workplace complaints or disputes, resolving conflicts fairly and professionally.
HR Agency Specialist
Giv.care
Midvale, Utah
06.2024 - 04.2025
- Provided technical support and troubleshooting assistance to customers.
- Maintained records of customer and employee interactions and resolutions for efficient communication on updates or issues to multiple teams.
- Managed and updated employee data using HRIS systems.
- Assisted in compiling and verifying employee handbooks.
- Utilized system data to complete and file employment verifications.
- Managed all unemployment claims through the state-specific unemployment site.
- Collaborated with the manager and cross-functional teams to ensure onboarding success.
- Ensured employee documents, IDs, and training followed compliance standards.
- Collaborated with multiple teams to review, update, and enhance HR operations for both corporate and part-time employees.
- Resolved employee issues and answered any inquiries using prior customer service and problem-solving skills.
- Followed all company policies and procedures to deliver quality work.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Collaborated with the IT department to upgrade cybersecurity measures, safeguarding company data.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained database systems to track and analyze operational data.
- Facilitated communication among team members to streamline workflow efficiency.
- Assisted in developing strategies to increase customer satisfaction levels.
HR Lead Assistant
Souther Utah University
Cedar City, Utah
09.2022 - 05.2024
- Resolved employee issues and answered any inquiries using prior customer service and problem-solving skills.
- Provided technical support and troubleshooting assistance to customers.
- Managed and updated employee data using the HRIS system.
- Assisted in new-hire orientations and onboarding processes.
- Compiled employee information into data sheets when necessary.
- Collaborated with the team to ensure daily tasks are completed efficiently and in compliance with applicable employment laws.
- Collaborated with team members to streamline office procedures.
- Managed and maintained sensitive employee information, ensuring it is handled in compliance with company policies.
- Utilized our system data to complete employment verifications.
- Assisted in the department’s hiring processes by reviewing applicants, setting up interviews, and participating in interviews.
- Acted as a liaison between leadership and the front desk team.
- Assisted in directing weekly meetings and constructing an agenda to communicate any adjustments or new procedures.
- Ensured HR processes are completed accurately by new hires through effective training and coaching.
- Coordinated schedules for all shifts, meetings, and employee events.
Education
Bachelor of Science - Business Management
Southern Utah University
Cedar City, UT05-2024
Skills
- HRIS administration (BambooHR, Ellucian, etc)
- Data accuracy and management
- Compliance management
- Onboarding processes
- Employment verification
- Employee relations
- Customer Service
- Organization and time management
- Proficient in Microsoft Office, Google Suite, and Adobe applications
Timeline
People Operations Specialist
Giv.care
04.2025 - 06.2025
HR Agency Specialist
Giv.care
06.2024 - 04.2025
HR Lead Assistant
Souther Utah University
09.2022 - 05.2024
Bachelor of Science - Business Management
Southern Utah University