Aidy Thwany
Oxford,MI
Summary
To apply my extensive experience in customer service, sales and management where innovative thinking and leadership can be of great value. Utilize strong organizational, communication, and interpersonal relation skills, in a challenging, creative and stable environment.
Overview
22
22
years of professional experience
Work History
Store Manager High Volume MarketPlace
Kroger Company
10.2023 - Current
- Lead store teams in the planning, implementation and execution of merchandising and operation initiatives
- Work with store assistant managers, department managers and store associates to identify opportunities in the store, develop timely solutions and create action plans to ensure implementation
- Achieve/exceed weekly, period, and annual sales, revenue and profit budgets, as well as other targeted goals
- Drive cost effective sales working with store assistants and department managers to produce and maximize sales and profits, reduce shrink and improve each store department’s contribution
- Regularly discuss store-level financial performance to include developing budgets (e.g., sales, shrink, labor expenses, other expenses) and other targeted goals (e.g., safety) with store assistants and department heads Understand and react to the competitive landscape within the district and store
- Demonstrate inclusionary leadership, expect inclusive behavior from associates, and support the efforts of the Store, District, and Division Cultural Councils
- Utilize coordinators and other field staff to enable store departments to achieve financial goals and ensure communication, implementation and execution of division marketing plan
- Promote and support strong relationships with local community organizations that the store serves
- Build a proactive and productive relationship with union officials, if store is covered by a CBA
- Communicate all necessary information to store associates enabling them to effectively carry out their duties
- Responsible for store staffing, retention, and reducing turnover
- Provide timely feedback to store associates on individual and department performance
- Manage labor and supply costs on a daily basis to meet customer service and financial targets
- Ensure compliance with laws, regulations and division policies
- Technical/Professional Knowledge, Compliance and Skills – Achieve a satisfactory level of technical and professional skills or knowledge in position and/or related areas; keep up with current developments and trends in areas of expertise
- Ensure associates and location complies with laws and regulation applicable to the company
- Supervise and coach direct reports on the performance of their duties; complete performance reviews and provide feedback to direct reports.
District Manager/Special Assignment Ann Arbor
Kroger Company
05.2023 - 10.2024
- Lead store teams in the planning, implementation and execution of merchandising and operation initiatives
- Work with store managers, assistant store managers and department leaders to identify opportunities in the store, develop timely solutions and create action plans to ensure implementation.
- Achieve/exceed weekly, period, and annual sales, revenue and profit budgets, as well as other targeted goals
- Drive cost effective sales working with store assistants and department managers to produce and maximize sales and profits, reduce shrink and improve each store department’s contribution
- Regularly discuss store-level financial performance to include developing budgets (e.g., sales, shrink, labor expenses, other expenses) and other targeted goals (e.g., safety) with store assistants and department heads Understand and react to the competitive landscape within the district and store
- Demonstrate inclusionary leadership, expect inclusive behavior from associates, and support the efforts of the Store, District, and Division Cultural Councils
- Utilize coordinators and other field staff to enable store departments to achieve financial goals and ensure communication, implementation and execution of division marketing plan
- Promote and support strong relationships with local community organizations that the store serves
- Build a proactive and productive relationship with union officials, if store is covered by a CBA
- Communicate all necessary information to store associates enabling them to effectively carry out their duties
- Responsible for store staffing, retention, and reducing turnover
- Provide timely feedback to store associates on individual and department performance
- Manage labor and supply costs on a daily basis to meet customer service and financial targets
- Ensure compliance with laws, regulations and division policies
- Technical/Professional Knowledge, Compliance and Skills – Achieve a satisfactory level of technical and professional skills or knowledge in position and/or related areas; keep up with current developments and trends in areas of expertise
- Ensure associates and location complies with laws and regulation applicable to the company
- Supervise and coach direct reports on the performance of their duties; complete performance reviews and provide feedback to direct reports.
Assistant District Manager
Kroger Company
06.2022 - 05.2023
- Assisted in the development of district-wide policies and procedures to ensure compliance with company standards.
- Provided leadership and direction to store managers through regular coaching sessions.
- Resolved customer issues promptly while maintaining excellent service standards.
Store Manager High Volume
Kroger Company
01.2008 - 06.2022
- Lead store teams in the planning, implementation and execution of merchandising and operation initiatives
- Work with store assistant managers, department managers and store associates to identify opportunities in the store, develop timely solutions and create action plans to ensure implementation
- Achieve/exceed weekly, period, and annual sales, revenue and profit budgets, as well as other targeted goals
- Drive cost effective sales working with store assistants and department managers to produce and maximize sales and profits, reduce shrink and improve each store department’s contribution
- Regularly discuss store-level financial performance to include developing budgets (e.g., sales, shrink, labor expenses, other expenses) and other targeted goals (e.g., safety) with store assistants and department heads Understand and react to the competitive landscape within the district and store
- Demonstrate ilclusionary leadership, expect inclusive behavior from associates, and support the efforts of the Store, District, and Division Cultural Councils
- Utilize coordinators and other field staff to enable store departments to achieve financial goals and ensure communication, implementation and execution of division marketing plan
- Promote and support strong relationships with local community organizations that the store serves
- Build a proactive and productive relationship with union officials, if store is covered by a CBA
- Communicate all necessary information to store associates enabling them to effectively carry out their duties
- Responsible for store staffing, retention, and reducing turnover
- Provide timely feedback to store associates on individual and department performance
- Manage labor and supply costs on a daily basis to meet customer service and financial targets
- Ensure compliance with laws, regulations and division policies
- Technical/Professional Knowledge, Compliance and Skills – Achieve a satisfactory level of technical and professional skills or knowledge in position and/or related areas; keep up with current developments and trends in areas of expertise
- Ensure associates and location complies with laws and regulation applicable to the company
- Supervise and coach direct reports on the performance of their duties; complete performance reviews and provide feedback to direct reports.
Associate Manager
Kroger Company
01.2007 - 01.2008
- Putting together effective merchandising plans to exceed sales and profit Controlling Shrink in Perishable Departments Utilization of ELMS Utilization of the Four Keys Resolving customer complaints and recognizing good customer service Developing Department Heads Controlling and tracking inventory levels Key Retailing
Store Manager
Farmer Jack
01.2006 - 01.2007
- Controlling and tracking inventory levels Putting together effective merchandising plans to exceed sales
- Ability to instill good customer, community and employee relations Enhancing weekly and monthly promotions Staff hiring and development
Co-Manager
Farmer Jack
01.2004 - 01.2006
- Responsible for floor operations- stocking, staffing, inventory control and merchandising
- Interviewing and training employees Resolving customer complaints and recognizing good customer service Rotating to stores from sales varying from $200,000 to $500,000 Meeting inventory controls while maintaining merchandising plans Advanced to Store Manager in 2005 based on ability, skill and performance
Assistant Manager
Farmer Jack
01.2003 - 01.2004
- Over-seeing night management duties Stocking shelves and applying good customer and employee relations Advanced to Co-Manager in 2004 based on ability, skill and performance
Education
High School Diploma -
Sterling Heights High School
01.1999
Some College (No Degree) - Business Administration
Macomb Community College
Macomb, MISkills
- Project Management
- Leadership Development
- Territory Management
- Human Resource Management
- Workforce Development
- Operations Oversight
- Financial Management
- Staff Recruiting
- Business Development
- Strategic Planning
- Budget Management
- Profitability Optimization
- Operations Improvements
- Action Plans
- Leadership Skills
- Team Building Practices
- Attention to Detail
- Training and Coaching
- Business Planning
- Team Leadership
- Goal Setting and Performance Metrics
Timeline
Store Manager High Volume MarketPlace
Kroger Company
10.2023 - Current
District Manager/Special Assignment Ann Arbor
Kroger Company
05.2023 - 10.2024
Assistant District Manager
Kroger Company
06.2022 - 05.2023
Store Manager High Volume
Kroger Company
01.2008 - 06.2022
Associate Manager
Kroger Company
01.2007 - 01.2008
Store Manager
Farmer Jack
01.2006 - 01.2007
Co-Manager
Farmer Jack
01.2004 - 01.2006
Assistant Manager
Farmer Jack
01.2003 - 01.2004
High School Diploma -
Sterling Heights High School
Some College (No Degree) - Business Administration
Macomb Community College