Aidyn Cassow
Midland
Summary
With a proven track record at Assistance to Independence Home Care Services, I excel in fostering teamwork and collaboration while ensuring adherence to health and safety regulations. My expertise spans customer service and problem-solving, significantly enhancing client well-being and operational efficiency. I am BLS certified and went through the MyMichigan EMT program, but have not reached the national registry yet. I am friendly, compassionate personality with natural ability to connect with individuals. I have understanding of basic caregiving principles and proficient in communication and organizational skills. I strive to be dedicated to making positive impact in lives of those in need of care. I currently work as a professional direct care provider with strong foundation in patient support and care. Known for excellent team collaboration and adaptability to changing needs. Skilled in personal care, medication administration, and crisis management. Reliable and results-driven with compassionate approach to client well-being.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Direct Care Professional
Assistance to Independence Home Care Services
07.2024 - Current
- Ensured a safe and comfortable environment by maintaining clean and organized living spaces for clients.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Supported clients'' emotional well-being through compassionate listening, empathy, and encouragement during difficult times.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Maintained accurate records of client progress, medication administration, and incident reports to ensure effective communication among team members.
- Upheld ethical standards in all aspects of care provision, maintaining confidentiality and respecting the dignity of each individual client.
- Enhanced client well-being by providing personalized care and support in daily living tasks.
- Fostered strong relationships with clients, families, and team members to create a supportive network for each individual.
- Contributed to higher quality of life for clients by addressing any barriers or challenges that arose within their home settings or daily routines.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Provided reliable transportation for clients to appointments, community events, and recreational activities.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Maintained clean, safe, and well-organized patient environment.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Built trust between staff members through open communication about challenges and successes within the team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Sales Associate/Freight Coordinator
Buckle
06.2023 - 07.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Sales Associate
5 Below
02.2023 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Cook/Waitress Trainee
Bayne's Apple Valley Farm
09.2022 - 02.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Communicated closely with servers to fully understand special orders for customers.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Collaborated with management team to develop new menu items.
- Developed system for inventory management, reducing waste and cutting costs.
- Coordinated with front of house to ensure smooth service during busy periods, enhancing customer dining experience.
Crew Trainer/Guest Experience Leader
McDonald's
05.2021 - 09.2022
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
- Set positive example for team members by providing high-quality, efficient service.
- Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
- Implemented updated safety protocols, resulting in a safer workplace for all employees.
- Maintained current knowledge of all team position requirements.
- Facilitated open lines of communication between management and crew members, resolving issues promptly to maintain high morale levels.
- Collaborated with management to identify areas for improvement within the team''s performance.
- Enhanced team efficiency by conducting thorough crew member training sessions.
- Maintained accurate records of each crew member''s progress throughout their respective training programs.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Enhanced guest satisfaction by attentively addressing their needs and promptly resolving any issues.
- Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Greeted guests upon arrival and offered assistance.
Education
Bachelor of Science - PreNursing/Nursing
Saginaw Valley State University
Bay City, MI05-2028
High School Diploma -
Bullock Creek High School
Midland, MI05-2023
Skills
- Teamwork and cooperation
- Customer service
- Warehouse operations
- Health and safety regulations
- BLS certification
- AED operation
- Airway management
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
Timeline
Direct Care Professional
Assistance to Independence Home Care Services
07.2024 - Current
Sales Associate/Freight Coordinator
Buckle
06.2023 - 07.2024
Sales Associate
5 Below
02.2023 - 06.2023
Cook/Waitress Trainee
Bayne's Apple Valley Farm
09.2022 - 02.2023
Crew Trainer/Guest Experience Leader
McDonald's
05.2021 - 09.2022
- Basic Life Support (BLS) Certification - American Heart Association.
Bachelor of Science - PreNursing/Nursing
Saginaw Valley State University
High School Diploma -
Bullock Creek High School
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