Aiemana’o C Vaiaga’e
Aiea,HI
Summary
Goal-oriented and dedicated to high levels of customer satisfaction and meeting aggressive business goals. Exceptional customer service, time management and communication skills with 10+ years experience. Handles task with accuracy and efficiency. Able to learn new task quickly and proficient in growing key customer relationships.
Overview
14
14
years of professional experience
Work History
Office Assistant
EAH Housing
2023.05 - Current
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with tenants by phone, email or in-person to provide exceptional service and information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements from manager.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Assistance with annual recertification’s, verify and collect required documents from tenants.
- Provide and explain ledger, lease, parking agreement, house rule violations, rent increases, notices, etc with tenants and keeping everything confidential.
- Constantly updating files for audit, uploading files to smartsheet, updating emergency contacts, tenant directory, section 8 folders, etc.
Material Handler
Federal Express
2022.05 - 2023.05
- Use hand-held scanners to scan boxes/packages into appropriate containers for shipment.
- Kept storage areas organized, clean and secure to fully protect company assets.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Attached identifying tags to containers to mark with identifying shipping information.
- Safely operated various types of equipment such as belt loader, commander 15&30 loader and tugs.
- Mentor newly hired employees on operating equipment.
- Load and offload feeder planes.
- Wing walk and Marshall planes in and out the gate.
Customer Service Representative
CVS Caremark
2018.11 - 2022.05
- Delivered exceptional customer service to every client by leveraging extensive knowledge of insurance health plan and services and creating welcoming, positive experiences.
- Coordinating the ordering and delivery of specialty medications and supplies.
- Verifying patients eligibility for the products and services provided.
- Collaborative care planning with other healthcare providers such as prescribers and social workers.
- Handle high volume of complex inbound and outbound calls as well as email, fax, and written corresponding.
- Ensure all inquires and issues are responded to promptly and accurately in a manner that patients are able to understand and fulfilling the patients needs.
- Take responsibility for following through on any outstanding matters.
Call Center Customer Service Rep
American savings bank
2016.05 - 2016.08
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Deliver excellent customer service and resolving any customer issues.
- Answer all incoming calls from customers inquiries, ranging from account balance to fraud and loan questions.
- Proficient in use of computers, keyboarding and calculator, Multitasking and organization
Admin clerk
Cardinal mailing services
2011.10 - 2016.01
- Prepared paperwork for outgoing mail to the post office.
- Sort, meter, or stamp incoming mail from different clients with correct postage.
- Operate Flat sorter machine
- Examine outgoing mail for appearance and seal envelope with machine
- Fold letter and machine insert in envelopes
- Clean around warehouse and machines after every shift.
Education
High School Diploma - undefined
Aiea high school
Aiea, Hawaii2006
Skills
- High attention to details
- Active learning and listening
- Adaptability/Flexibility
- Excellent interpersonal and customer service skills
- Team player but also can work independently
- Time management and multitasking
- Great phone etiquette
Timeline
Office Assistant
EAH Housing
2023.05 - Current
Material Handler
Federal Express
2022.05 - 2023.05
Customer Service Representative
CVS Caremark
2018.11 - 2022.05
Call Center Customer Service Rep
American savings bank
2016.05 - 2016.08
Admin clerk
Cardinal mailing services
2011.10 - 2016.01
High School Diploma - undefined
Aiea high school