Aiesha Bouromphongsa

• Military Relocation Professional (MRP)
• Liaised between property owners and prospective buyers to facilitate purchase and transfer of ownership.
• Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction.
• Compared properties possessing similar features to determine competitive market prices.
• Collected fees and documented payment processes for property transactions.
• Arranged for inspections and surveys of sold properties.
• Obtained agreements from property owners to place properties for sale with real estate firms.
• Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
• Negotiated real estate contracts to navigate transactions between buyers and sellers.
• Established and developed real estate agency, driving recruitment and operational growth.
• Increased project productivity by collaborating with builders, investors and developers.
• Conducted research and contributed to property, tenant and market analysis to identify as thought leader and increase production.
• Educated clients looking to sell or buy on current market conditions, legal requirements, pricing and mortgages.
• Maintained computer systems and provided technical assistance for computer operations for entire office.
• Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
• Coordinated appointments to show tenants and buyers prospective homes.
• Provided relevant real estate investments for customers based on close professional relationships and accurately defining customer needs.
• Promoted properties to target audiences to enhance revenue generation.
• Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
• Built and established new business opportunities and managed more.
• Collaborated with attorneys, loan officers and agencies to complete property sales and purchases and thoroughly explained all financial requirements and data to potential buyers and sellers.
• Maintained current understanding of lender requirements and documentation guidelines.
• Weighed property location, sales trends and estimated replacement costs to accurately value properties.

• Recruited, interviewed and hired individuals who would bring passion and dedication to the positions at hand
• Managed multiple priorities in fast-paced environment
• Performed IT support by troubleshooting, updating devices and supporting software needs
• Created detailed spreadsheets for scheduling and customer profiles to support sales campaigns
• Supervised 8+ employees to decrease process lags and boost productivity
• Resolved all issues professionally and in a timely manner
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
• Cleaned and organized the store, including the checkout desk and displays
• Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
• Worked with the management team to implement the proper division of responsibilities
• Completed all daily tasks and special assignments with an efficient and quality-driven approach
• Engaged with customers in a sincere and friendly manner
• Processed and approved all scheduling changes to executive calendars
• Built relationships with customers to increase likelihood of repeat business
• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
• Communicated clear expectations and goals to each team member
• Assigned work to team members based on company needs, personal strengths and job knowledge
• Strategically scheduled team members to maintain optimal staffing levels at all times
• Determined customer needs by asking relevant questions and listening actively to the responses
• Developed and implemented scheduling policies.
• Set up appointments with customers
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
• Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
• Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
• Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
• Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
• Supported local sports teams, museums, restaurants and other tourist-oriented spots by promoting events to guests.
• Developed team communications and information for meetings.
• Implemented and developed ticketing support and phone systems.
• Coached, supported and developed team with goal of continuous growth and skill improvement.
• Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
• Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
• Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
• Arranged for transportation to and from airport, train station and events for visitors.
• Maintained front desk's concierge book to provide visitors with access to relevant local information.
• Supported local sports teams, museums, restaurants and other tourist-oriented spots by promoting events to hotel guests.
• Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Created plans and communicated deadlines to ensure projects were completed on time.
• Monitored company inventory to keep stock levels and databases updated.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Developed and maintained courteous and effective working relationships.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Conducted competitive research to understand best practices and potential differentiators.

Personal Airport assistant to all VIP passengers and Super Elites. Maintained VIP paperwork. Customer service representative.

• Copied, logged and scanned supporting documentation
• Obtained documents, clearances, certificates and approvals from local, state and federal agencies
• Discussed security issues and protocols with individuals traveling to highly insecure areas
• Asked open-ended questions to better ascertain client needs and determine the best travel offerings
• Arranged travel accommodations for groups, couples, executives and special needs clients
• Implemented automated office systems, optimizing client and data communications as well as records management
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings
• Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives
• Responded to clients' questions, issues, and complaints in a timely manner and found appropriate solutions when needed
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
• Discussed benefits of and information regarding travel insurance with clients and ensured that they got the best rates
• Increased customer service ratings through personable service
• Offered appropriate reservation options based on expected attendees when coordinating events
• Escorted guests to their assigned rooms, including transporting their luggage
• Set appointments with salespeople and potential customers.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Acted as first point of contact and set appointments for prospective clients.
• Addressed client inquiries and updated database information.
• Maintained appropriate filing of personal and professional documentation.
• Arranged domestic and international travel plans and itineraries, including flight, car service and restaurant reservations.
• Identified needs and coordinated plans for travel and out-of-town functions.
• Entrusted to handle confidential and sensitive situations in professional matter.
• Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Displayed absolute discretion at handling confidential information.
• Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
• Sourced and ordered office equipment and supplies.
• Arranged domestic and international travel plans and itineraries.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Utilized personal and professional networks to identify, acquire and manage new clients.
• Updated executives on changing business needs by thoroughly documenting internal and client meetings.

• Analyzed departmental documents for appropriate distribution and filing
• Responded to customer requests via telephone and email
• Copied, logged and scanned supporting documentation
• Obtained documents, clearances, certificates and approvals from local, state and federal agencies
• Greeted customers and visitors in-person and via telephone calls
• Oversee inventory activities, including materials monitoring, ordering or requisition, and supply stocking or re-stocking
• Scheduled office meetings and client appointments
• Sorted, received and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping
• Provided clerical support to company employees, including copying, faxing and file management
• Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction
• Monitored and screened visitors to verify accessibility to inter-office personnel
• Aggregated and prepared documentation and reports for office meetings, distribution, and filing
• Answered telephone inquiries from clients, vendors and the public
• Kept reception area clean and neat to give visitors a positive impression of the company
• Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
• Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining
• Worked closely with guests, some of VIP or celebrity status, and always respected their privacy
• Explained security policies and procedures to guests and staff to ensure that everyone was informed
• Addressed client inquiries and updated database information.
• Acted as first point of contact and set appointments for prospective clients.
• Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
• Aggregated and prepared documentation and reports for office meetings, distribution and filing.
• Monitored premises, screened visitors, updated logs and issued passes to maintain security.
• Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls.
• Updated executives on changing business needs by thoroughly documenting internal and client meetings.
• Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.

• Developed and implemented themes and activities for rehabilitated seniors & adults
• Maintained and ordered supplies for activities
• Planned and oversaw the implementation of special activities and trips
• Conducted clinical observations in the classroom and during activities, regarding emotional and behavioral health
• Interpreted and communicated new or revised policies to staff
• Maintained individual patient records, program records and completed various reports
• Documented patient information obtained from interviews
• Conducted monthly patient case conferences, in-services and staff meetings to educate staff and facilitate good communication
• Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems