Aiesha Ecle
Dover,USA
Summary
Highly motivated and organized, seeking a challenging position in a dynamic corporate environment. Dedicated to providing exceptional administrative and operational support, I aim to contribute my strong organizational skills, attention to detail, and excellent communication abilities to enhance office efficiency and productivity. With a proven track record of handling diverse administrative tasks and collaborating effectively with cross-functional teams, I am eager to leverage my office management and coordination expertise to drive success and contribute to the organization's growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Loan Officer
Dover Federal Credit Union
Dover, DE
02.2024 - Current
- Deliver exceptional customer service by assisting members with financial transactions, account management, and product inquiries
- Promote credit union products and services, tailoring recommendations to meet members’ financial needs and goals
- Interview loan applicants, obtain and review credit reports from Experian
- Prepare loan documentation, book, and disburse loans utilizing MeridianLink system
- Resolve member concerns efficiently, ensuring a positive experience and fostering long-term relationships
- Process loans, establish new accounts, and conducted financial consultations in compliance with regulatory standards
- Achieved an increase in cross-selling success by conducting Credit Score Analysis (CSA) and recommending appropriate products and services
- Consistently maintained a high accuracy rate when managing high-volume transactions and account updates
- Complete monthly security checklists, including vault access, alarm testing, and fraud detection to ensure the branch was ready for internal and external audits
- Process IRA deposits, rollovers, transfers, withdrawals, and closures
Branch Teller
Dover Federal Credit Union
Dover, DE
08.2023 - 02.2024
- Cash handling – process deposits/withdrawals and loan payments
- Submit fraud disputes for debit/credit cards, as well as ACH deposits and withdrawals
- Instant issue members debit cards using TRISM system
- Advance in operating Symitar system that handles member account management, transaction processing, and reporting
- Maintain accurate records of daily transactions and balances for audit and reporting purposes
- Support branch goals by collaborating with team members to improve member satisfaction and operational efficiency
- Manage teller drawer, reconcile cash, and handle ATM deposits and maintenance
Loan Servicing Representative
Coast360 Federal Credit Union
Maite, GU
08.2020 - 03.2021
- Perform various loan servicing maintenance functions with commercial, real estate, and consumer loans
- Prepares and mails payoff letters for all loans
- Maintains rate indices spreadsheet
- Prepares a variety of reports
- Provides loan payoff quotes, processes paid loans and ensures distribution of paid commercial, real estate, and consumer loans according to procedures
- Responds to research and documentation inquiries from internal and external customers
- Files all loans along with any maintenance report for those loans
- Reading legal documents to analyze required data to input into the loan system
- Includes booking new loans, modifications, renewals, and monetary transactions
- Providing customer service via phone and written communication
- Organizing loan folders, scanning documents, and being responsible for the file room
- Adhere to policies, procedures, and regulatory credit union requirements
- Actively communicate matters of a potential audit or compliance risk
Branch Teller
Bank of Nevada
Las Vegas, NV
02.2019 - 05.2020
- Uses an electronic calendar system to set up meetings for co-workers, supervisors, and managers
- Respond to customer inquiries and de-escalate stressful situations by providing precise and adequate information regarding complex banking knowledge to customers in a language that is easy to understand
- Research and apply established banking policies and regulations to provide advice and answers to colleagues and customers
- Manage and prioritize workload and time effectively in a high-paced work environment to meet strict deadlines
- Accurately, clearly, and concisely communicate through writing by preparing official correspondence
- Maintained accounts receivable and payment records utilizing accounting systems and databases created in Excel spreadsheets to assist in identifying any transaction data entry discrepancies or accounting errors
- Process travel notices for clientele on current or planned travel to ensure associated accounts avoid service disruption
- Provide various department clerical/administrative support by tracking action items, delegating tasks, and completing select action items to meet deadlines
- Answer telephone inquiries and direct customers to appropriate staff members, including supervisors and managers
- Prepare and edit official correspondence to clients regarding updates on general policies, bank processes, and individual account updates
- Assist with data management efforts by filing documents electronically to assist in the transition from hard copy files to electronic filing systems resulting in the ease of access and retrieval of information during annual audit requirements
- Maintains suspense systems ensuring staff meet scheduled appointments, meetings, and mandated requirements
- Manage daily transaction activities by creating spreadsheets that reflect account information for charge re-allocations, wire transmittal logs, and balance difference data required for daily reports
Branch Teller
Bank of Guam
Hagatna, GU
10.2016 - 12.2018
- Given the authority by bank management to make decisions on holding accounts and processing approvals for stopping payment transactions on customer accounts
- Authorized to perform an internal audit that was often tasked to bank officers on daily ATM transactions to determine discrepancies that caused check-and-balance errors on reports
- Once a difference was identified, corrections were made by accurate data entry
- Prepare and edit official correspondence to clients regarding updates in general policies, bank policies, and individual account updates
- Used an electronic calendar to set up and track customer meetings/appointments
- Delivered customer satisfaction after a customer account dispute by researching guidelines, policies, and procedures and providing customers with clear and easy-to-understand information regarding proper procedures in place, ensuring and maintaining customer trust
- Assisted with supply procurement by utilizing the internal supply inventory database to ensure the office was properly equipped with daily office necessities essential for providing customer service and accurate data collection
- Maintained suspense tracking system, ensuring staff remained informed and met deadlines and meetings
- Reviewed daily reports regarding previous day transactions for accuracy and tracking workflows to ensure action items were completed
Cashier/Hostess/Server
Capricciosa, Tumon Guam
Tamuning, GU
09.2012 - 12.2015
- Learned and applied knowledge of restaurant menus, including daily specials, to provide a positive customer experience
- Followed all safety and sanitation policies to uphold proper health standards
- Resolved guest complaints quickly and efficiently
- Washed and disinfected kitchen area, floors, tables, tools, knives, and equipment
- Balanced cash box and credit card receipts at the end of every shift
- Delivered quality service by providing a warm, welcoming environment
Teacher Assistant
Department of Education, Guam
Barrigada, GU
07.2011 - 06.2013
- Worked with students to increase interest in higher learning
- Prepared correspondence and reports to teachers, school administrators, and parents regarding students suggested academic needs in math, English, and direct instruction materials
- Fostered meaningful relationships among students through student field trips and teamwork community service projects
- Maintained the safety and security of all youth under care
Education
Bachelor’s Degree - Finance
Southern New Hampshire University
08.2024
Computer Science -
Guam Community College
Guam08.2012
HIGH SCHOOL DIPLOMA -
Grovetown High School
Grovetown, GA05.2011
Skills
- Credit assessment
- Financial transactions expertise
- Financial analysis aptitude
- Application status reviews
- Financial counseling
- Team player
- Loan origination
- Sales pipeline maintenance
- Balance sheet expertise
- Credit analysis
Certification
- Certified Credit Union Financial Counselor - Dec 2024
References
- Christina Rodriguez, Assistant Manager, Dover Federal Credit Union, (302) 670-8049, crodriguez@doverfcu.com
- Kenan Ford, Loan Officer, Dover Federal Credit Union, (302) 401-8394, kford@doverfcu.com
- Besy Sarmiento, Executive Assistant, The Siegel Group, (725) 249-3968, besyannn@gmail.com
- Alisha Garcia, Credit Officer II, Bank of Guam, (671) 929-5786, alishaxxgarcia@gmail.com
Timeline
Loan Officer
Dover Federal Credit Union
02.2024 - Current
Branch Teller
Dover Federal Credit Union
08.2023 - 02.2024
Loan Servicing Representative
Coast360 Federal Credit Union
08.2020 - 03.2021
Branch Teller
Bank of Nevada
02.2019 - 05.2020
Branch Teller
Bank of Guam
10.2016 - 12.2018
Cashier/Hostess/Server
Capricciosa, Tumon Guam
09.2012 - 12.2015
Teacher Assistant
Department of Education, Guam
07.2011 - 06.2013
Bachelor’s Degree - Finance
Southern New Hampshire University
Computer Science -
Guam Community College
HIGH SCHOOL DIPLOMA -
Grovetown High School
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