Aiesha S. Hill

• Maintains accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conduct thorough assessments of clients situations, identifying issues, goals, and necessary interventions.
• Monitor ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Educate clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• · Maintain accurate up-to-date records in the agency’s HMIS system and prepare the required monthly reports
• Achieve positive client outcomes by developing and implementing comprehensive case management plans.
• Develop and implemented comprehensive case management plans to address client needs and goals.
• Improve client satisfaction by efficiently addressing concerns or grievances in a timely manner.
• Assiste clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
• Monitor clients' progress and track client services.
• Foster open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.

• Maintains productivity and quality standards at all times.

· Provide basic and accurate information in person, via phone or email

· Audit and balance rental payments from our extended stay residents

· Ensure mail is sorted between all floors and corporate

· Log packages in for residents and corporate

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Consistently demonstrates a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
• Enhance customer satisfaction by swiftly addressing and resolving service-related issues.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

• Responsible for a caseload comprised of 450+ clients
• Maintain confidential records and documentation in our FAMIS database.
• Responds to complaints regarding social conditions and financial eligibility
• Performs field and office work to determine applicants’ economic needs
• Prepare summaries of cases that involve attending fair hearing
• Analyzes information on forms, applications, and other financial assistance documents for completeness and accuracy during the eligibility process.
• Identifies possible financial resources for applicants when appropriate, provides applicants with information necessary for them to seek benefits from other agencies such as the Social Security Administration, Veterans Administration, and State Employment Service
• Counsels and assists families/individuals who require assistance in planning and managing their affairs
• Responds to complaints regarding various social conditions and financial eligibility, and conducts investigations to resolve complaints
• Performs technical, financial work involved in eligibility determinations, validating public assistance applications, and re-determining financial assistance eligibility
• Verifies and determines entitlement and other required data
• Performs field and office work involved in determining economic needs of clients and their eligibility for various financial and other public assistance programs
• Collects, analyzes, and records data and information to be utilized to identify social service needs
• Assist in preparing summaries of cases involved in hearings, and attends hearings
• Evaluates client’s need for social services, and provides referrals to other agencies for assistance in financial budgeting, money management, locating housing, homemaker’s assistance, job training, and day care, services
• Works with families where disturbances in family relationships exist, contacts relatives or other agencies when protective services for aged and/or disabled clients or children are required, and assists in development of corrective plans
• Conveys information to the general public
• Counsels clients pertaining to various aspects of public assistance and related programs
• Consults with supervisor to discuss and seek assistance in resolving difficult/complex client eligibility and social problems
• Collaborates with appropriate staff members to plan and carry out social services for clients
• Prepares or dictates reports for case entries, and prepares social case histories
• Maintains liaison with community, religious, and civil organizations and other social agencies
• Maintains records and files
• Will be required to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units

• Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
• Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
• Improved communication skills among youths by encouraging group discussions and collaborative projects.
• Enhanced youth development by implementing structured activities and educational support.
• Facilitated conflict resolution among program participants, fostering an atmosphere of mutual respect and understanding within the group setting.
• Completed clear and concise documentation of youth behavior and actions.
• Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.

• Improved patient outcomes by implementing evidence-based practices and interventions in the behavioral health setting.
• Prevented hospitalizations by providing timely interventions during periods of acute distress or escalating symptoms among clients.
• Facilitated group therapy sessions that promoted peer support and shared learning among participants dealing with similar challenges.
• Maintained accurate documentation of client progress, interventions provided, and relevant clinical data for record-keeping purposes.
• Participated in ongoing professional development opportunities to stay current on best practices in the field of behavioral health.
• Managed caseload effectively by prioritizing tasks according to urgency while maintaining high-quality care standards for all clients served.