Focused and versatile professional with diverse customer service experience. I am able to adapt and respond proficiently within various environments. I am good at communicating effectively and efficiently in all positions that I have acquired, organization, as well as being detail oriented. I work well in a fast paced environment and have experience in decision making and problem solving not only for myself but others as well. Core competencies include: patron service, leadership Hospitality, and child care provisions. Multi-tasker dedicated to customer service and engagement.
Hi, I’m
Aiesstou Tunkara
Tacoma,WA
Summary
Overview
4
years of professional experience
1
Certification
Work History
Starbucks
Barista Trainer
10.2021 - Current
Job overview
- Greeting customers when entering, answering the phone taking orders made and served brand-specific café beverages with focus on speed, quality and consistency.
- Answer phone, take information and orders
- Trained new employees in groups and in one-on-one scenarios.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Explained beverage preparation and offered samples to help customers choose ideal items.
THE SOCIAL BAR & GRILL
Server and Hostess
04.2020 - 09.2021
Job overview
- Warmly greet guests at the door, give appropriate waiting times for guests as well as determining proper seating for said guests.
- Answering the phone, taking reservations/walk-ins, as well as taking Take-out orders
- Waiting tables, greeting and taking orders using POS system or book with a positive attitude, light outside tables (propane + torch)
- Answered customers' questions, recommended items, and recorded order information.
- Supervised set up stations and coordinated service to multiple dining areas.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
JUMP FOR JOY CHILD CARE CENTER
Teacher’s Assistant (TA)
09.2019 - 03.2020
Job overview
- Maintained clean, safe, and well-organized patient environment.
- Developed and implemented programs, study groups and mentoring to promote student success.
- Assisted in preparing for activity and social programs.
- worked with children ranging from infants to school age.
- Used knowledge and skills necessary to give and stabilized and safe environment to children.
- took trainings on early child development and ways to assess different situations
- Communicated with parents, guardians and other family members to provide briefings of daycare's policies and/or the childs progress.
- Promoted culture of respect and understanding among students.
- hosted social and educational events for children to foster meaningful connections and community spirit.
Education
Timberline High SchoolLacey, WA
High School Diploma
06.2019
University Overview
Skills
- Organization Skills
- Online Training
- Individualized Instruction
- Telephone Skills
- Calendar and Scheduling Software
- Stocking Supplies and Retail Products
- POS System Operations
- Food Preparation and Safety
- Restaurant Operation
- POS System Operations
- Guest Inquiries
Certification
- Training - [Timeframe]
Timeline
Barista Trainer
Starbucks
10.2021 - Current
Server and Hostess
THE SOCIAL BAR & GRILL
04.2020 - 09.2021
Teacher’s Assistant (TA)
JUMP FOR JOY CHILD CARE CENTER
09.2019 - 03.2020
Timberline High School
High School Diploma