Aigerim Karim
Miami,FL
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 6 years of experience. Highly effective and comfortable working with people at all levels in organization. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
10
10
years of professional experience
Work History
Bakery Owner
Karim Aigerim
03.2021 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
Event Manager
Holiday Inn
11.2016 - 11.2018
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
- Liaised with clients to determine exact event requirements.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
Rooms Division Manager
Topping Rose House Hotel
07.2015 - 08.2016
- Reviewed housekeeping supply charts and inventories.
- Upheld high standards for customer service and led by example.
- Trained new employees on standards and hotel procedures.
- Inspected rooms for damages and sufficient housekeeping practices.
Restaurant Manager
Pierres
10.2015 - 04.2016
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
Assistant Restaurant Manager
Sheraton Hotel & Resorts
06.2013 - 08.2013
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Managed team of up to [Number] restaurant staff, maintaining exceptional customer service and quality standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
Education
Hospitality Managment - Hotel And Restaurant
Les Roches Marbella
Marbella Malaga09.2016
BBA - Business Administration And Management
Taylors Lakeside University
Malaysia10.2014
Diploma in Culinary Arts - Culinary Arts
Taylors Lakeside University
Malaysia10.2014
Skills
- KPI Management
- Innovative and Visionary
- Balanced Work Ethic
- Talent Development
- Staff Training
- Departmental Coordination
- Business Planning
- Leadership and People Development
- Defining Company Vision
- Customer Relations
- People and Culture
- Coaching and Mentoring
- Results Orientation
- Marketing
Languages
English
Full Professional
Spanish
Limited Working
Russian
Native or Bilingual
Turkish
Limited Working
kazakh
Native or Bilingual
Timeline
Bakery Owner
Karim Aigerim
03.2021 - Current
Event Manager
Holiday Inn
11.2016 - 11.2018
Restaurant Manager
Pierres
10.2015 - 04.2016
Rooms Division Manager
Topping Rose House Hotel
07.2015 - 08.2016
Assistant Restaurant Manager
Sheraton Hotel & Resorts
06.2013 - 08.2013
Hospitality Managment - Hotel And Restaurant
Les Roches Marbella
BBA - Business Administration And Management
Taylors Lakeside University
Diploma in Culinary Arts - Culinary Arts
Taylors Lakeside University