Aigerim Karimova
Hallandale Beach,FL
Summary
Hardworking and reliable focused on going above and beyond to support team and serve customers. Motivated to continue to learn and grow. Hardworking focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.
Overview
13
13
years of professional experience
Work History
Logistics Dispatcher
Atlantic Star Freight LLC
Hallandale Beach, FL
03.2023 - 07.2024
- Utilized logistics software to track inventory levels, manage orders, and monitor shipment progress.
- Created effective systems for tracking shipments from origin through final destination.
- Monitored driver performance metrics such as on-time pickups, deliveries and fuel usage, mileage reports.
- Developed strong working relationships with customers, carriers, and vendors to ensure smooth transportation processes.
- Achieved or exceeded company-established goals by successfully routing vehicles.
Call Center Representative
Centrek Transportation
Fort Lauderdale, FL
06.2022 - 02.2023
- Multitasked to resolve inquiries in real time, whilst giving customers full attention.
- Navigated between multiple systems to find relevant information necessary for assigned tasks.
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
- Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers.
- Proficiently handled high call volumes while maintaining quality service standards.
- Met performance goals and call center metrics in fast-paced performance setting.
- Collaborated with team members in order to achieve organizational goals.
Front Desk Receptionist
Studio luxe
Aventura, FL
11.2021 - 06.2022
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Responded to inquiries and room requests made online, by phone and via email.
- Signed for packages, recorded deliveries and distributed to personnel.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Maintained office equipment, scheduling service to repair issues.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
Front Desk Receptionist
43 Beauty Bar
Sunny Isles Beach, FL
05.2021 - 10.2021
- Answered multi-line phone system and greeted callers enthusiastically.
- Warmly greeted customers
- Maintained cleanliness and sanitation of the front desk and lobby area
- Managed answering phone
- Informed customers about services
- Communicated and educated the customer on Great Clips processes, Online Check-in and the Wait Time Monitor
- Resolved efficiently and effectively customer issues
Selling and Support Captain
Macy's
Aventura, FL
03.2020 - 04.2021
- Assist with customer service issues as needed Role model ability to build lasting customer relationships.
- Help build a proactive and solution-oriented customer centric culture in area of responsibility to ensure consistent customer experiences.
- Restocked front lanes and displays, following established merchandising procedures and standards.
- Welcomed guests and offered quick assistance to handle diverse needs.
Office Manager
Sunshine Logistics
Hallandale Beach, FL
03.2019 - 04.2020
- Responded promptly to conflicts and de-escalated concerns with strong attention to detail and expert problem-solving abilities.
- Planned and established office management systems, achieving enhanced organizational effectiveness and performance.
- Obtained compliance with company policies and procedures in processing transactions with customers.
- Supervised front end associates in fast-paced and demanding environment.
English Language Teacher
NIS
Nursultan, Kazakhstan
09.2012 - 08.2015
- Kz Lectured on selected texts and discussed underlying themes to encourage critical thinking.
- Researched and selected relevant texts to illustrate core class topics and themes.
- Assessed student learning and understanding of the material with tests, quizzes and essay assignments.
- Taught writing or communication classes.
- Delivered instruction in language arts encompassing reading, grammar, composition and literature, working with teachers in other subjects to integrate skills across curriculum.
Sales Associate
Mega center
Nursulatn, Kazakhstan
05.2011 - 11.2012
- Arranged attractive and creative displays to catch the eye of incoming customers and encourage sales.
- Engaged customers and built connections to drive long-term sales.
- Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale.
- Arranged merchandise to be visually pleasing and well organized, focusing on item accessibility and aesthetic appeal.
- Provided accurate information to help customers quickly navigate store and acquire items for purchase
Education
Bachelor Degree - Education
KazUIR&WL
Almaty08.2012
High School Diploma -
24 Licei
Almaty, Kazakhstan 09.2008
Skills
- Customer Complaint Resolution
- Multitasking and Prioritization
- Scheduling and Calendar Management
- Administrative Support
- Team Collaboration
- Logistics Management
- Positive Attitude
- Sales and Promotions
Languages
Russian
Professional
Timeline
Logistics Dispatcher
Atlantic Star Freight LLC
03.2023 - 07.2024
Call Center Representative
Centrek Transportation
06.2022 - 02.2023
Front Desk Receptionist
Studio luxe
11.2021 - 06.2022
Front Desk Receptionist
43 Beauty Bar
05.2021 - 10.2021
Selling and Support Captain
Macy's
03.2020 - 04.2021
Office Manager
Sunshine Logistics
03.2019 - 04.2020
English Language Teacher
NIS
09.2012 - 08.2015
Sales Associate
Mega center
05.2011 - 11.2012
Bachelor Degree - Education
KazUIR&WL
High School Diploma -
24 Licei
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