Aigne McCraw Soulliard
Atlanta,GA
Summary
Dynamic banking and management professional with a proven track record of leading high-performing teams, driving customer loyalty, and consistently surpassing operational targets. Over five years of experience overseeing branch operations, developing talent, and fostering lasting client relationships. Known for delivering seamless service experiences, streamlining workflows, and ensuring strict audit and regulatory compliance. Expertise in employee coaching, risk management, and implementing business development initiatives that contribute to branch growth and profitability. Deeply passionate about empowering teams, enhancing client satisfaction, and cultivating a culture of excellence.
Overview
9
9
years of professional experience
Work History
Dietary Aide
Sandy Springs Nursing and Healing Center
03.2024 - 10.2024
- Delivered meals according to residents’ dietary plans and restrictions
- Maintained cleanliness and sanitation of kitchen and dining areas
- Assisted with food preparation in compliance with health and safety standards
- Communicated with nursing staff to meet residents’ dietary needs and preferences
Bartender
Hudson Grille
01.2022 - 09.2023
- Delivered exceptional customer service in a fast-paced, high-volume environment
- Ensured cleanliness of the bar and dining areas in accordance with health regulations
- Trained and mentored new bartenders and servers
- Managed POS transactions and ensured adherence to liquor laws
Lead Associate of Operations
JPMorgan Chase
05.2016 - 03.2021
- Oversaw branch cash flow and financial operations
- Built and maintained strong customer relationships by resolving complex concerns
- Led staff recruitment, training, and scheduling
- Conducted internal audits and prepared reports for risk and compliance
- Implemented process improvements and team performance strategies
Shift Supervisor
CVS Pharmacy
06.2015 - 01.2017
- Supervised front-end team and managed store operations
- Resolved customer service issues to ensure a positive shopping experience
- Enforced safety and incident protocols
- Handled inventory control and visual merchandising
Education
Associate Degree - Paralegal Studies
Gwinnett College
Sandy Springs, GAHigh School Diploma - undefined
Steelton Highspire High School
Steelton, PA06.2009
Skills
- Legal research and writing (in progress through legal studies)
- Customer service and client relations
- Office administration and operations
- Staff training and team leadership
- Cash handling and financial oversight
- Conflict resolution and problem-solving
- Excellent verbal and written communication
- Scheduling and time management
- Proficient in Microsoft Office Suite
- Relationship building
Timeline
Dietary Aide
Sandy Springs Nursing and Healing Center
03.2024 - 10.2024
Bartender
Hudson Grille
01.2022 - 09.2023
Lead Associate of Operations
JPMorgan Chase
05.2016 - 03.2021
Shift Supervisor
CVS Pharmacy
06.2015 - 01.2017
Associate Degree - Paralegal Studies
Gwinnett College
High School Diploma - undefined
Steelton Highspire High School
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