Aigner Easton
Wilmington,DE
Summary
Customer-focused Relationship Manager with the expertise on delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge in risk management and retention based practices. Successfully able to accomplish 90% or higher in quality, adherence and CSAT with strong organizational skills eager to secure and achieve company goals.
Overview
2
2
years of professional experience
Work History
Relationship Manager
Barclays
02.2022 - Current
- Established strong relationships with clients while providing accurate information, addressed any concerns regarding their account, all while achieving the highest rate of customer loyalty and retention.
- Analyzed complex financial data from multiple sources in order to provide comprehensive recommendations tailored specifically for each client''s unique situation.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Processed banking transactions and payments, entered disputes and opened payment investigation cases for unidentified or missing payments.
- Maintained quality , adherence, CSAT and overall customer experience with 95-100% across all categories.
- Negotiated favorable terms for clients, securing competitive interest rates and credit limits.
- Maintained strict adherence to compliance regulations by accurately documenting all client interactions.
Retention Specialist
Barclays
02.2022 - Current
- Built constructive customer relationships to improve loyalty and recommendations.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Evaluated current customer retention strategies and recommended improvements. Saved 92% of accounts from closure.
- Assisted product development to build exciting customer offerings, increasing repeat business.
- Boosted revenue through upselling and cross-selling opportunities during customer interactions.
Education
Coursework In Human Services & Psychology - Human Services
Delaware Technical And Community College - Owens
Wilmington, DE06.2024
Coding Program In Computer Science - Computer & Information Technology
Pennsylvania Institute of Technology
Media, PA04.2019
Skills
- Client Acquisition
- De-Escalation Techniques
- Relationship Building and Management
- Customer Service
- Solution Management
- Leadership
- Communication
- Problem Solving
- Risk Assessment
- Client retention
Activities
- Community Volunteer at The Ronald McDonald House of Delaware
Languages
Spanish
Limited Working
French
Limited Working
Timeline
Relationship Manager
Barclays
02.2022 - Current
Retention Specialist
Barclays
02.2022 - Current
Coursework In Human Services & Psychology - Human Services
Delaware Technical And Community College - Owens
Coding Program In Computer Science - Computer & Information Technology
Pennsylvania Institute of Technology