Aigner Hamilton
South Orange
Summary
Licensed Esthetician and Luxury Lash Artist with experience in skincare, retail, spa manager, lash extensions and customer service; looking for full-time employment In the spa industry.
Overview
9
9
years of professional experience
Work History
Esthetician - Student
Aveda Institute
Brooklyn
07.2025 - Current
- Completed a 600-hour NY licensed esthetics program specializing in skincare techniques.
- Completed Infection Control, NY State Law, Skin & Skin Disorders, Cosmetic Chemistry & Ingredients
- Conducted skin analysis and developed customized treatment plans addressing diverse client needs.
- Performed facials and body treatments utilizing Aveda products.
- Educated clients on effective skincare routines and product selection to enhance their skincare regimen.
- Maintained cleanliness and organization of treatment rooms and equipment.
- Supported NY Fashion Week by applying makeup on models, contributing to the overall presentation and aesthetic.
- Assisted In training junior estheticians on techniques and customer service skills.
Lash Artist
Thè Aesthetic - Self Employed
Kearny
10.2021 - Current
- Performed eyelash extensions, refills, and removals in accordance with industry standards and regulations.
- Developed innovative business models to enhance service offerings and customer engagement.
- Created marketing strategies to increase brand visibility and attract new clients.
- Managed appointment scheduling to optimize workflow and client experience.
- Attended regular professional development courses related to the field.
- Ensured compliance with health and safety standards while providing lash services.
- Provided thorough consultations to clients on lash services and products.
- Maintained a clean and sanitary workspace in accordance with State Board Health Regulations.
- Self-marketed and promoted services online to obtain new clients and retain prior clientele.
- Trained new lash technicians on proper application of eyelash extensions.
- Networked with local contacts to optimize business opportunities for the business.
Operations - Mobile B2B
Samsaung
Ridgefield
01.2023 - 06.2023
- Reviewed production schedule, customer orders, work orders and requisition to determine items to be moved, gathered or distributed.
- Achieved productivity and accuracy standards to meet company guidelines.
- Samsung Care+ order entry: 3 business systems per order. Next Enterprise Resource Planning (NERP), Software License Manager (SLM) and Knox SC+ Business Portal.
- Assisted with specific custom reporting, metrics, data analysis, and issue resolution with daily reports in a constantly changing environment.
- Built and created reports utilizing MS Excel and its functions such as pivot tables, V lookups, filtered reports to analyze and update customer data.
Intermodal & Equipment Clerk
Maersk Global Service Centre
Florham Park
11.2020 - 01.2023
- sed Reviewed and corrected past-due invoices, causing over 25% increase in revenue.
- Utilized 2-5 computer systems to manage intermodal rail information.
- Processed BNSF, Interdom, and other incoming invoices.
- Review and update a minimum of 300 bills each day
- Aided senior leadership during executive decision-making process, generating daily logistics and productivity records.
- Aided management with onboarding new hires, guiding them in navigating invoice and productivity systems.
Customer Service Representative
Century 21 Corporate Office
Secaucus
08.2019 - 01.2021
- Modified over 200 existing orders and accounts each day.
- Escaleted customer concerns, issues and requirements to supervisors for immediate ratification.
- Input and completed orders for merchandise buyers
- Promoted higher customer satisfaction by resolving problems with knowledge and friendly service.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
Customer Service Representative Team Lead
Nordstrom Rack
Paramus
02.2017 - 04.2019
- Led team of representatives to improve customer service quality through targeted training and support.
- Fielded customer complaints and queries, expediting resolution to enhance customer satisfaction.
- Delivered exceptional service to new and long-standing customers by addressing concerns and implementing tailored solutions.
- Educated customers on special pricing opportunities and company offerings.
- Conducted annual inventory processes to maintain proper inventory management.
Education
Lash Extensions
Wispy Lash Training
Miami, FL06-2024
Skills
- Eyelash extension application
- Skin analysis
- Infection control
- Cleanliness maintenance standards
- Cosmetic product knowledge
- Client Consultation
- Treatment Reporting
- Customer Service
- Customer relationship management
- Product Inventory Management
- POS systems
- Microsoft Office
- Research analysis
- Retail sales
- Safety practices
- Problem Solving
- Social Media Promotion
- Safety practices
Timeline
Esthetician - Student
Aveda Institute
07.2025 - Current
Operations - Mobile B2B
Samsaung
01.2023 - 06.2023
Lash Artist
Thè Aesthetic - Self Employed
10.2021 - Current
Intermodal & Equipment Clerk
Maersk Global Service Centre
11.2020 - 01.2023
Customer Service Representative
Century 21 Corporate Office
08.2019 - 01.2021
Customer Service Representative Team Lead
Nordstrom Rack
02.2017 - 04.2019
Lash Extensions
Wispy Lash Training