AIGORO OMOTOYOSI

• Offered detailed advice on product and service benefits.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Adhered strictly to policies and procedures for continued company compliance.
• Maintained accurate customer records and update information in the CRM system.
• Transferred customer calls to respective department or personnel to address specific issues.
• Handle customer complaints and conflicts diplomatically and professionally, seeking resolutions that satisfy both the customer and the company.
• Communicate with customers clearly and effectively, using proper grammar and a friendly tone. This includes listening to customer concerns and responding empathetically.

• Adhered strictly to policies and procedures for continued company compliance.
• Offered prompt solutions to maintain customer satisfaction.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
• Acted as a liaison between customers and the product development team, conveying user feedback and suggestions for product enhancements.
• Assisted in creating and updating the company's knowledge base, enabling customers to find self-help solutions easily.
• Transferred customer calls to respective department or personnel to address specific issues.
• Participated in staff meetings to discuss new developments.
• Communicated with suppliers regarding customer orders to verify availability and timeline of delivery.

- Responded to customer inquiries via phone, email, and live chat, addressing an average of 50 inquiries per day.

- Resolved customer complaints and issues promptly, ensuring a high level of customer satisfaction and retention.

- Demonstrated a deep understanding of the company's products and services to assist customers effectively and upsell additional offerings.

- Collaborated with the sales team to identify opportunities for product promotions and discounts, resulting in a 15% increase in upsells.

- Maintained detailed records of customer interactions and feedback, providing valuable insights to the management team for process improvements.

- Assisted in the training of new customer service representatives, ensuring a smooth onboarding process and consistent service quality.

- Answered customer telephone calls promptly and improved on-hold wait times.