Aijah Henson
Columbia,SC
Summary
Compassionate and result-oriented individual, familiar with scheduling and managing appointments, coordinating for most efficiency and optimizing performance. With a passion for continuous learning and innovation.
Capable of managing projects and collaborating effectively with teams.
Experienced professional with strong Interpersonal skills, analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Proficient in software development, system administration, and technical support.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Caregiver
New Home Life Care LLC
Columbia, SC
06.2024 - Current
- Consulted with client care team to continually update care plans.
- Monitored health and well-being of clients and reported significant health changes.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Provided emotional support to clients during difficult times.
- Improved patient outlook and daily living through compassionate care.
- Built strong and trusting rapport with clients and loved ones.
- Coordinated transportation services for clients when necessary.
Teacher's Assistant
World of Color Early Development Center
Beaumont, TX
03.2023 - 02.2024
- Monitored student progress, providing feedback and support as needed.
- Created and maintained a safe and engaging learning environment for all students.
- Monitored students in class, hallways, and cafeteria to enforce school rules.
- Assisted in planning and implementing lesson plans in accordance with state curriculum standards.
- Led discussion sections, tutorials and laboratory sections under teacher direction.
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
- Enforced rules regarding student conduct while promoting respect for diversity among classmates.
Patient Access Registrar
University Of Maryland Medical System
Baltimore , MD
07.2019 - 01.2020
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Performed data entry of demographic, financial, insurance, and clinical information into the system.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Explained various admission forms and policies, acquiring signatures for consent.
- Greeted patients and visitors in a professional manner, providing assistance as needed.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Provided support to other departments within the organization such as billing or collections when needed.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Assisted in the implementation of new technologies and processes to improve patient access services.
- Compiled and coded patient information or data in appropriate computer system.
- Filed medical records, scanned documents into the system, and maintained accurate patient information.
- Entered data into computer systems accurately and efficiently using Microsoft Office Suite applications such as Word, Excel and Outlook.
Education
Microsoft Office Specialist - Microsoft Programs
The Community College of Baltimore County
Owings Mills, MD06-2019
Professional Administrative Certificate of Excellence (PACE) - Administrative Proffesionals
Humanim
Baltimore, MD06-2019
GED -
Baltimore Polytechnic Institute
Baltimore , MD10-2017
Skills
- Adaptability
- Customer service
- Data Management
- Electronic Records
- Compassionate support
- Conflict resolution
- Transportation coordination
- Multitasking and organization
- Appointment scheduling
- Professional demeanor
- CPR/AED
- Dependable and responsible
- Relationship building
- Teamwork
- Bedside manner
- Fast learner
- Emotional Intelligence
Timeline
Caregiver
New Home Life Care LLC
06.2024 - Current
Teacher's Assistant
World of Color Early Development Center
03.2023 - 02.2024
Patient Access Registrar
University Of Maryland Medical System
07.2019 - 01.2020
Microsoft Office Specialist - Microsoft Programs
The Community College of Baltimore County
Professional Administrative Certificate of Excellence (PACE) - Administrative Proffesionals
Humanim
GED -
Baltimore Polytechnic Institute