Aijah Sparks
Reynoldsburg,OH
Summary
Process Associate experienced in identifying and coordinating process improvement initiatives that incorporate best practices and standard operating procedures. Skillfully identifies, plans and implements prioritized projects for organizational transformation. Advance software proficiency and demonstrated skill managing and driving multiple projects with minimal supervision.
Overview
4
4
years of professional experience
Work History
Process Assistant
Amazon
11.2022 - Current
- Ensure successful shift performance through tracking, reporting and providing coaching to associates.
- Ensure proper labor tracking rate verification based on benchmark.
- Execute shift as proxy for Area Manger.
- Understands workflow and daily/ weekly production goals
- Assist in keeping work areas clean and organized
- Identifies and addresses safety hazards within work area
- Refers all job injuries immediately to Area Manager
- Conducted training and change management processes to improve operations
- Hold quarterly sync meeting to adjust plan, escalate barriers
- Support management of department duties including forecast planning, labor assignment, and communication stakeholders.
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
Fulfillment Center Associate
Amazon
04.2021 - 11.2022
- Process Guide - training to learn role of PA
- Problem Solver - checks accuracy of pallets to ensure it is correct while also fixing issues with inventory
- Helps management run dock area during receiving process
- Trailer Dock Release Trainer (TDR) - ensures safety and company guidelines are being followed when trailers are being secured to dock and released from dock
- Locating IOL/FUD
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse
- Performed proper lifting and handling techniques to maintain safe working environment
Customer Service Representative
Sedgwick
12.2019 - 04.2021
- Exercise customer service management and maintaining professional environment with co-workers and management
- Patience and self-controls skills
- Provide empathy and best communication skill to customers
- Team building as well as safe and positive environment for work
- Cores values are : Accountability, collaboration, Growth, Inclusion and Empathy
- Giving caller accurate and effective information as well as making sure caller feels supported and valued
- Taking part in training and other tool to help with growth of knowledge
- Answered customer telephone calls promptly to avoid on-hold wait times
- Updated account information to maintain customer records
- Offered advice and assistance to customers, paying attention to special needs or wants
Education
High School Diploma -
Whitmore Highschool
05.2018
Skills
- Productivity Standards
- Management Support
- Attendance Tracking
- Workflow Management
Timeline
Process Assistant
Amazon
11.2022 - Current
Fulfillment Center Associate
Amazon
04.2021 - 11.2022
Customer Service Representative
Sedgwick
12.2019 - 04.2021
High School Diploma -
Whitmore Highschool