Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Aijalon Tillotson

Rural Hall,North Carolina

Summary

Results-driven Customer service / Haman Resource professional with numerous years of progressively responsible experience managing order processes and supporting sales and customers. Technically advanced and innovative with proven success at implementing new software solutions to streamline operations. Versatile, can-do professional eager to communicate and document flawlessly to exceed company goals.

Overview

10
10
years of professional experience

Work History

Order Management Representative

Siemens Energy
Rural Hall, NC
01.2021 - Current
  • Reviewed customer inquiries regarding order status and provided updates as necessary.
  • Communicated with customers via phone or email regarding order status updates and other inquiries.
  • Participated in training sessions by Order Management Team Lead on new technologies or processes related to order management activities.
  • Reviewed and interpreted purchase orders for compliance with contractual agreements, product model numbers, and standard terms and conditions of sale.
  • Responded promptly to customer inquiries regarding product availability, pricing, delivery times, and other related issues.

Call Center Representative Specialist

Spectrum
Greensboro, NC
02.2020 - 02.2021
  • Maintained updated knowledge through continuing education and advanced training.
  • Answered incoming calls promptly and professionally, providing customers with the needed information.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Provided technical support to customers by troubleshooting software and hardware issues.
  • Generated sales leads for other departments within the organization.
  • Developed strong relationships with customers through active listening and responding to their inquiries efficiently.
  • Monitored daily performance metrics such as average handle time and first call resolution rate.

Customer Service Call Center Representative

AT&T
Houston, TX
10.2018 - 01.2020
  • Utilized computer systems to track, gather information, and and or troubleshoot customer issues.
  • Provided feedback on trends observed from customer interactions which could be used for further training purposes.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Increased customer satisfaction ratings 95% by effectively answering questions, suggesting effective solutions and resolving issues quickly.

Patient Care Technician/Medical Unit Secretary

Texas Women's Hospital
Houston, TX
10.2013 - 02.2017
  • Organized and maintained files, including electronic records.
  • Managed daily calendars for multiple staff members.
  • Provided administrative support to the management team.
  • Processed incoming mail daily and responded to inquiries from internal and external customers promptly.
  • Scheduled appointments for department personnel as needed.
  • Greeted visitors in a courteous manner and provided assistance when necessary.
  • Supported HR functions by preparing new hire packets and conducting onboarding activities.
  • Monitored office equipment usage logs to ensure proper maintenance is performed.

Education

Bachelor of Science - Business Administration/Human Resources Management

Walden University
Minneapolis, MN
11.2023

Associate of Applied Science - Human Resources Management

Lone Star College System
Spring, TX
01.2020

High School Diploma -

Macarthur High School
Houston, TX
05.2007

Skills

  • Database Management
  • MS Excel
  • Inventory Reconciliation
  • Problem-Solving
  • MS Office
  • Attention to Detail
  • Powerpoint
  • Share Drive
  • SAP Database
  • SPS Tool experience

Affiliations

  • Member of the WEN mentorship.

Accomplishments

  • Deans list
  • National Honor Society

References

References available upon request.

Timeline

Order Management Representative

Siemens Energy
01.2021 - Current

Call Center Representative Specialist

Spectrum
02.2020 - 02.2021

Customer Service Call Center Representative

AT&T
10.2018 - 01.2020

Patient Care Technician/Medical Unit Secretary

Texas Women's Hospital
10.2013 - 02.2017

Bachelor of Science - Business Administration/Human Resources Management

Walden University

Associate of Applied Science - Human Resources Management

Lone Star College System

High School Diploma -

Macarthur High School

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Aijalon Tillotson