Aijanae Young
Lynnwood,WA
Summary
Detail-oriented and driven entrepreneur with extensive experience in managing complex daily operations and high caseloads. Adept at handling a wide range of responsibilities with precision and adaptability. Committed to contributing to organizational success through strong attention to detail, excellent communication, and problem-solving skills. Highly organized with a proven ability to thrive in fast-paced environments. Offering 10 years of experience in business management, eager to apply expertise to the claims processing field and take on new challenges.
Overview
11
11
years of professional experience
Work History
Business Owner/Operator
Self-employeed
2023.03 - Current
- Claims Management: Processed and managed claims for doula services, ensuring accurate documentation, timely submission, and follow-up on reimbursements.
- Billing & Invoicing: Handled all billing and invoicing processes, including client accounts, third-party reimbursements, and payment collections.
- Quality Assurance: Implemented quality control measures to ensure that all doula services meet high standards, reducing the likelihood of claims disputes.
- Client Relations: Acted as the primary point of contact for clients regarding billing issues, claims, and reimbursement concerns, providing resolution and support.
- Contract Negotiation: Negotiated contracts with clients, healthcare providers, and insurance companies, ensuring favorable terms and clarity on claim submissions.
- Compliance Management: Ensured compliance with industry regulations, including maintaining up-to-date certifications, liability insurance, and confidentiality standards.
- Claims Processing: Develop and optimized processes for faster and more efficient claims processing, reducing turnaround time and increasing client satisfaction.
- Data Management: Maintained accurate and confidential records of all client interactions, claims, and financial transactions, utilizing cloud-based systems for secure storage.
- Financial Reporting: Generated detailed reports on claims processed, outstanding payments, and financial projections, providing insights for business planning.
- Independent Contractor Management: Successfully led and managed a team of 32 independent contractors, overseeing their scheduling, performance, and compliance with company standards. Facilitated clear communication, provided ongoing support, and ensured all contractors delivered high-quality services in alignment with organizational goals.
- Problem Solving: Addressed and resolved complex issues related to claims, client payments, and service disputes, maintaining positive relationships with clients and partners.
- Client Education: Educated clients on the claims process, helping them understand their benefits, coverage, and how to navigate potential obstacles.
- Improved operational efficiency with streamlined processes and cost-saving measures for enhanced profitability.
Equity Consultant
Naps Doulas
2023.01 - Current
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Managed client relationships through regular check-ins and updates on project progress.
- Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Birth and Postpartum Doula
Self-employeed
2018.02 - Current
- Promoted benefits of breastfeeding and offered education on proper positioning, latching and breast care.
- Met with mothers to design individualized birth plans in terms of health concerns, birthing desires and potential problems.
- Checked general and mental health and overall comfort of mothers in prenatal appointments.
- Participated in over 37 beautiful births over 2 years.
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
- Providing private mini labor prep classes.
- Educated new parents on how to properly care for infants by instructing parents on bottle feeding, bathing, circumcision care and breastfeeding.
- Supported pregnant women in healthy labor processes.
Project Manager
Self-employeed
2019.03 - 2021.12
- Identified plans and resources required to meet project goals and objectives.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Fostered relationships with vendors to promote positive working relationships.
- Oversaw 3 high profile projects for by planning, designing, and scheduling phases.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
Home Care Aide
A And B Healthcare
2013.08 - 2019.03
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Monitored progress and documented patient health status changes to keep care team updated.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Developed rapport to create safe and trusting environment for care.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Education
Associate of Science - Social Work
Seattle Central Community College
Seattle, WA06.2020
Associate of Arts - Postpartum Doual Training
Bastyr University
Kenmore, WA04.2018
High School Diploma -
Middle College High School
Seattle, WA06.2015
Skills
- Operational planning
- Claims
- Professionalism and Ethics
- Self Motivation
- Accuracy and Precision
- Client-Centric Approach
- Problem-Solving
- Multitasking Abilities
- Documentation processing
Websites
Affiliations
National Association Of Postpartum Support (NAPS)
Swedish Doula Program (SDP)
Doulas for all Coalition
Timeline
Business Owner/Operator
Self-employeed
2023.03 - Current
Equity Consultant
Naps Doulas
2023.01 - Current
Project Manager
Self-employeed
2019.03 - 2021.12
Birth and Postpartum Doula
Self-employeed
2018.02 - Current
Home Care Aide
A And B Healthcare
2013.08 - 2019.03
Associate of Science - Social Work
Seattle Central Community College
Associate of Arts - Postpartum Doual Training
Bastyr University
High School Diploma -
Middle College High School
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