Aijhia Smith
Summary
Proven efficiency enhancer and team player, demonstrated at NFI Logistics with advanced package scanning and error reduction, boosting customer satisfaction. Excelled in high-stress customer service roles at Sitel, blending speed, accuracy, and empathetic communication. Achieved recognition for surpassing performance metrics, showcasing exceptional order picking and interpersonal skills.
Overview
4
4
years of professional experience
Work History
Package Scanner
NFI Logistics
03.2023 - 10.2023
- Increased package scanning efficiency by utilizing advanced scanning equipment and software.
- Served as a reliable team member, consistently arriving to work on time, prepared, and ready to contribute to daily operations and overall team success.
- Adhered to strict quality control standards while performing daily tasks, resulting in fewer errors and increased customer satisfaction.
- Managed time effectively, balancing multiple tasks and maintaining high levels of productivity during periods of both low and high shipment volume.
- Enhanced package tracking accuracy through diligent scanning and data entry of shipment information.
Picker Packer
Webstaurant
01.2022 - 03.2023
- Scanned packages and boxes and moved to loading dock for shipment.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Labeler
Webstaurant
01.2022 - 03.2023
- Enhanced production efficiency by organizing labeling materials and maintaining a clean working environment.
- Improved label accuracy by meticulously checking product information and ensuring alignment with company guidelines.
- Increased customer satisfaction by accurately placing labels according to specific client requests and requirements.
- Contributed to overall team success by meeting or exceeding individual quotas for completed labeled products daily.
- Consistently met deadlines for labeled products while maintaining exceptional attention to detail and quality standards.
Customer Service Representative
Sitel
03.2021 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Service Representative Cashier
McDonald's
06.2019 - 09.2020
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Josey High School
Augusta, Ga05.2017
Skills
Speed and Accuracy
Package handling
Warehouse Safety
Order Picking
Packing boxes
Timeline
Package Scanner
NFI Logistics
03.2023 - 10.2023
Picker Packer
Webstaurant
01.2022 - 03.2023
Labeler
Webstaurant
01.2022 - 03.2023
Customer Service Representative
Sitel
03.2021 - 11.2021
Customer Service Representative Cashier
McDonald's
06.2019 - 09.2020
High School Diploma -
Josey High School