Aijia Stevens
Fredericksburg
Summary
Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Director
TFCallahan, LLC
12.2020 - Current
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Established departmental performance goals and provided feedback for underperforming areas.
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Developed childcare program from ground up, laying out framework, and defining roles.
PM Supervisor
Callahan Learning Center, LLC
12.2020 - 06.2021
- Maintained facility compliance with applicable laws and standards.
- Coordinated schedules and team assignments.
- Oversaw team of 20 childcare workers.
- Evaluated employee performance and coached on areas in need of improvement.
- Attended professional meetings and conferences to maintain and improve professional competence.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
Sales Lead Keyholder
Kohls Department Store
03.2020 - 01.2021
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Completed store opening and closing procedures.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Trained and mentored new employees.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Medical Receptionist/Medical Biller
Prince William Neurology
11.2018 - 04.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Lead Toddler Teacher
Prestige Preschool Academy
10.2017 - 11.2018
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Applied play-based strategies to provide diverse approaches to learning.
Lead Teacher/Curriculum Coordinator
Minnieland Academey
06.2015 - 10.2017
- Designed, implemented, and managed successful training programs to meet department and school needs.
- Collaborated with administrators to determine course objectives.
- Provided subject matter expertise on all materials and lesson plans.
- Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques.
- Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.
Education
Career Diploma - Child Development
Penn Foster Career School
Scranton, PA04.2021
High School Diploma -
C.D. Hylton High School
Woodbridge, VA05.2014
Skills
- Verbal and Written Communication
- Budget and Crisis Management
- Cast and Crew Supervision
- Issue Resolution
- Company Guidelines
- Financial Reporting
- Rules and Regulations
- Financial Management
- Organizational Development
- Hiring and Retention
- Coordinate Projects
- Networking
Timeline
Director
TFCallahan, LLC
12.2020 - Current
PM Supervisor
Callahan Learning Center, LLC
12.2020 - 06.2021
Sales Lead Keyholder
Kohls Department Store
03.2020 - 01.2021
Medical Receptionist/Medical Biller
Prince William Neurology
11.2018 - 04.2020
Lead Toddler Teacher
Prestige Preschool Academy
10.2017 - 11.2018
Lead Teacher/Curriculum Coordinator
Minnieland Academey
06.2015 - 10.2017
Career Diploma - Child Development
Penn Foster Career School
High School Diploma -
C.D. Hylton High School