Aijon Sockwell

Work History

AON- Corewell

01.2023 - Current

Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
Checked employees' benefits enrollment for accuracy and inputted all data into system.
Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
Implemented open enrollment system to streamline benefits processes for employees.
Researched and resolved billing discrepancies to enable accurate billing.
Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
Prepared and submitted monthly billing reports to management for financial overview.
Audited and corrected billing and posting documents for accuracy.

CVS Pharmacy

07.2021 - 11.2023

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Monitored workflow to improve employee time management and increase productivity.
Evaluated employee performance and coached and trained to improve weak areas.
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Controlled costs to keep business operating within budget and increase profits.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

MTM Transportation

03.2022 - 07.2023

Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Responded to customer requests for products, services, and company information.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

AMR

09.2021 - 03.2023

Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Directed dispatching, routing, and tracking of 30 fleet vehicles.
Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Closely monitored dispatch board to triage and prioritize over 50 daily calls.
Followed established protocols for professional handling of emergency situations.
Answered calls from automatic routing system and took basic information from callers.
Read system maps and caller information, and documented details in system.
Assisted callers in emergency situations with appropriate information and support.
Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
Used medical equipment and supplies, such as oxygen tanks.
Responded to emergency medical calls, providing basic life support services in accordance with protocols.

Medix Staffing

01.2021 - 09.2022

Completed data entry tasks with accuracy and efficiency.
Organized, sorted, and checked input data against original documents.
Sorted documents and maintained organized filing process.
Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Entered data into various computer systems accurately using Microsoft Office Suite.
Created and maintained data entry logs to track data entry activities.
Resolved discrepancies in data entry activities for accurate, complete jobs.
Used computer software to store and retrieve data.
Corrected data entry errors to prevent duplication or data degradation.

SAMHSA

04.2019 - 12.2021

Member of on-call emergency response team for crisis intervention within facility.
Provided emergency response in crisis situations to diffuse tensions and prevent violence.
Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
Documented risk to each client and context of concerns.
Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
Conversed with individuals in crisis which called or texted hotline for assistance.
Collaborated with mental health professionals to coordinate comprehensive care for clients.
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.