Summary
Overview
Work History
Education
Skills
Refrences
Timeline
Generic

Aijuna Turner

3316 Dublin Dr Decatur,GA

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised.

Overview

3
3
years of professional experience

Work History

Customer Service -Benefits Support Ambassador

Activus Connect
Orlando, FL
07.2023 - 08.2023
  • Compiled and maintained employee benefit records, ensuring accuracy of information.
  • Analyzed data from various sources to ensure accurate enrollment processing.
  • Reviewed applications and supporting documents to determine applicant's eligibility for Medicaid benefits.
  • address changes on the account
  • check patients eligibility
  • annual enrollment for medicare
  • data entry
  • inbound/outbound calls
  • conduct research using knowledge base articles to see what insurance patients are eligible for
  • customer support

Work From Home Technical Support Representative

Concentrix
Remote, Work From Home
06.2022 - 06.2023
  • Demonstrated advanced product knowledge to solve customer issues.
  • Supported customers with online billing, access and account issues.
  • Used remote login tools to assist clients with technical and product questions.
  • Used proactive monitoring procedures and tools to identify problem prevention opportunities.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
  • Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
  • Documented customer complaints and inquiries for use in technical documentation and bug tracking.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Educated customers on special pricing opportunities and company offerings.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Developed strong customer relationships to encourage repeat business.
  • Investigated and solved routine and complex customer issues to earn repeat business.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Implemented additional services to maintain exceptional client service ratings.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Improved customer service wait times to mitigate complaints.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Provided technical assistance to customers through phone, email and chat support.
  • Answered customer inquiries regarding products, services, and account information.
  • take inbound calls/make outbound calls

Cashier/Sales Associate

Rainbow Shops
Decatur, GA
11.2020 - 05.2021
  • Explained return and exchange policy to enforce, and accepted merchandise for refunds or replacement with different items.
  • Maintained sales floor by restocking shelves, updating pricing information and managing inventory.
  • Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
  • Escalated customers' complaints or inquiries to management for immediate investigation and resolution.
  • Followed company safety regulations to maintain safe work environment.
  • Kept store presentable with regular cleaning and organization.
  • Stocked merchandise and completed sales floor recovery tasks to maintain readiness for new customers.
  • Met physical requirements with regular standing, lifting and reaching to move heavy boxes and full merchandise racks.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Improved customer service wait times to mitigate complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Helped with purchases and signed customers up for rewards program.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Carhop

Sonics Drive In
Decatur, GA
06.2020 - 08.2020
  • Reported issues with customers and orders to supervisors.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Verified orders and bagged items for easy transport.
  • Kept customer and food preparation areas clean and well-organized.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Stocked service areas with supplies during slow periods.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.

Education

High School Diploma -

Columbia High School
Decatur, GA
05.2021

Skills

  • Call Center Operations
  • Hardware Upgrades
  • Customer Service Support
  • Teamwork and Collaboration
  • Verbal and Written Communication
  • Documentation Development
  • Customer Service
  • Attention to Detail
  • Credit Card Payment Processing
  • Customer Data Confidentiality
  • Order and Refund Processing
  • Understanding Customer Needs
  • Call Documentation
  • Issue and Complaint Resolution
  • Data Entry
  • Reliable and Responsible
  • Call Response and Transfer
  • Policies and Procedures
  • Honest and Ethical
  • Reporting and Documentation
  • Active Listening
  • Price Identification
  • Collaborative Team Player
  • Problem Resolution
  • inbound/outbound calls
  • Typing proficiency

Refrences

Angel Cato (Supervisor Tax Examiner Technician)

phone: 678-394-6994

Hawnethia Cato (Human Resources Specialist)

Phone: 770-241-8260

Nakyjah Smith (Student-South Carolina State University)

Phone: 470-454-8030

Toya Sims (IT Support Specialist)

678-698-6039

Timeline

Customer Service -Benefits Support Ambassador

Activus Connect
07.2023 - 08.2023

Work From Home Technical Support Representative

Concentrix
06.2022 - 06.2023

Cashier/Sales Associate

Rainbow Shops
11.2020 - 05.2021

Carhop

Sonics Drive In
06.2020 - 08.2020

High School Diploma -

Columbia High School

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Aijuna Turner