Aijuna Turner
Stockbridge,GA
Summary
Dedicated professional with a proven track record of meeting organizational needs through consistent and organized practices. Expertise in data entry, customer service, and thriving under pressure, complemented by a strong work ethic and exceptional interpersonal skills. Recognized for adaptability in new situations and challenges, enhancing the organizational brand while driving effective collaboration and results. Background in customer service, tax analysis, and compliance review ensures accuracy and adherence to complex regulatory standards, making a dependable asset in dynamic environments.
Overview
5
5
years of professional experience
Work History
AUR Tax Examiner
Internal Revenue Service - Treasury Department
06.2024 - 02.2025
- Reviewed tax returns for accuracy, ensuring compliance with laws and regulations. Investigated taxpayer discrepancies to determine corrective actions.
- Data Entry
- Identified irregularities between reported income and expenses.
- Completed forms for various tax cases as required.
- Analyzed amended returns to verify updates and necessary deletions. Updated cases for deceased taxpayers as needed.
- Participated in training sessions on current tax laws and regulations.
- Collaborated with colleagues to resolve complex tax-related issues.
- Reviewed and resolved discrepancies in taxpayer accounts to ensure timely processing.
- Analyzed tax returns for accuracy and compliance with federal regulations.
- Collaborated with team members to enhance overall efficiency and effectiveness within the department.
- Managed high-volume caseloads, maintaining organization and prioritization to meet tight deadlines.
- Managed to complete 50 cases a day
Customer Service - Benefits Support Ambassador
Alight
07.2023 - 08.2023
- Compiled and maintained employee benefit records, ensuring the accuracy of information.
- Analyzed data from various sources to ensure accurate enrollment processing.
- Reviewed applications and supporting documents to determine the applicant's eligibility for Medicaid benefits.
- Address changes on the account.
- Facilitated customer engagement through effective communication and support strategies.
- Check patients' eligibility.
- Perform benefit verification of all patient insurance plans, including documenting coverage of medications, administration supplies, and related infusion services.
- Responsible for documenting all information related to coinsurance, copay, deductibles, authorization requirements, etc.
- Annual enrollment for Medicare.
- Data entry.
- Inbound/outbound calls.
- Conduct research using knowledge base articles to see which insurance patients are eligible for customer support.
- Resolved customer inquiries and issues, enhancing satisfaction and loyalty.
Work From Home Financial Support Representative
Concentrix
06.2022 - 06.2023
- Demonstrated advanced product knowledge to solve customer issues.
- Resolved customer inquiries through various communication channels, ensuring timely and effective support.
- Utilized CRM systems, such as Salesforce, to document interactions and track issue resolution processes.
- Used remote login tools to assist clients with technical and product questions. Used proactive monitoring procedures and tools to identify problem-prevention opportunities.
- Reviewed support cases for technical and troubleshooting accuracy, and identified needed process improvements.
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
- Promoted high customer satisfaction by resolving problems with knowledgeable, friendly service.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Asked probing questions to determine service needs, and accurately input information into electronic systems.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Developed strong customer relationships to encourage repeat business.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to the supervisor.
- Met or exceeded call speed, accuracy, and volume benchmarks on a consistent basis.
- Maintained strong call control, and quickly worked through scripts to address problems.
- Implemented additional services to maintain exceptional client service ratings.
- Reviewed files, records, and other obtained documents to respond to customer requests.
- Demonstrated excellent communication skills in resolving product and consumer complaints. Upheld quality control policies and procedures to increase customer satisfaction.
- Managed to take over 20 calls a day.
- Improved customer service wait times to mitigate complaints.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Provided technical assistance to customers through phone, email, and chat support.
- Answered customer inquiries regarding products, services, and account information.
- Take inbound calls, make outbound calls.
Cashier/Sales Associate
Rainbow Shops
11.2020 - 05.2021
- I explained the return and exchange policy to enforce, and accepted merchandise for refunds or replacements with different items.
- Maintained the sales floor by restocking shelves, updating pricing information, and managing inventory.
- Operated the cash register by adhering to POS system processes and procedures when ringing up sales, tendering the correct change, and providing receipts.
- Increased sales by 15%.
- Escalated customer complaints or inquiries to management for immediate investigation and resolution.
- Followed company safety regulations to maintain a safe work environment.
- Kept the store presentable with regular cleaning and organization.
- Stocked merchandise and completed sales floor recovery tasks to maintain readiness for new customers.
- Met physical requirements with regular standing, lifting, and reaching to move heavy boxes and full merchandise racks.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Improved customer service wait times to mitigate complaints.
- Developed strong customer relationships to encourage repeat business.
- Preserved the appearance of the store by arranging and replenishing displays and merchandise racks.
- Ans
- Helped with purchases and signed customers up for the rewards program.
- Completed daily recovery tasks to keep areas clean, neat, and conducive to maximum productivity.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Processed transactions efficiently, ensuring accuracy in cash handling and register operations.
Carhop
Sonics Drive In
06.2020 - 08.2020
- Reported issues with customers and orders to supervisors.
- Completed opening, closing, and shift change tasks by following company guidelines. Verified orders and bagged items for easy transport.
- I took orders, prepared foods, and processed payments in a full-service establishment.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Maintained cleanliness and organization of service area to enhance customer experience.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Checked with guests to get feedback on the food served, resolve issues, bring additional items, and refill beverages.
- Stocked service areas with supplies during slow periods.
- Managed to get 2 orders out at a time to improve wait times
Education
High School Diploma -
Columbia High School
Decatur, GA05-2021
Skills
- Project timeline coordination
- Adaptability
- Problem-solving
- Self-management
- Consistently dependable
- Client support/ Customer service
- Prioritization and scheduling
- Account management
- CRM documentation
- Strong attention to detail
- Data privacy management
- Call Documentation
- Customer communication via email and phone
- Effective listening skills
- Proficient in typing
- Tax return review
- Data entry accuracy
Timeline
AUR Tax Examiner
Internal Revenue Service - Treasury Department
06.2024 - 02.2025
Customer Service - Benefits Support Ambassador
Alight
07.2023 - 08.2023
Work From Home Financial Support Representative
Concentrix
06.2022 - 06.2023
Cashier/Sales Associate
Rainbow Shops
11.2020 - 05.2021
Carhop
Sonics Drive In
06.2020 - 08.2020
High School Diploma -
Columbia High School