Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aikera Pipkins

Chattanooga,TN

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.


Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.


Overview

11
11
years of professional experience

Work History

STAFFING OPERATIONS DIRECTOR

OPEN ARMS CARE
11.2022 - Current
  • Oversees the day-to-day operational activities of staffing by providing immediate supervision, direction, oral and written instructions, and resolution to non-routine issues and inquiries
  • Responsible for establishing workflow procedures and staffing assignments to address specific needs, while ensuring overall regulatory compliance is met at a local, corporate, state and federal level
  • Collaboration with all departments to meet the needs of the clients served while fulfilling the mission, vision and core values of Open Arms Care.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Optimized staff performance by designing comprehensive training programs tailored to individual needs.
  • Fostered a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Monitored and coordinated workflows to optimize resources.
  • Assisted in recruiting, hiring and training of team members.

Assistant Staffing Operations Director

Open Arms Care
06.2022 - 11.2022
  • To ensure the successful operation of the assigned site and homes
  • Oversight and management of the day-to-day operational activities for the clients and employees
  • Provide immediate supervision, direction utilizing verbal and written instructions
  • Provide administrative support to the Staffing Operations Director.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Supported problematic clients to assist lower-level employees and maintain excellent client care.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.

Program Manager

Open Arms Care
05.2020 - 06.2022
  • The Program Manager is responsible for directing the assigned client programs and implementing programmatic and administrative policies and procedures to attain program goals and objectives for the clients served
  • Develops, implements, and ensures compliance with Individual Support Plans, Behavior Support Plans, Medical Support Plans, and protocols.
  • Developed strategic plans, setting clear objectives and achievable milestones for clients.
  • Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
  • Implemented risk management strategies to mitigate potential barriers to project clients' success.
  • Established strong relationships with clients court-appointed conservators, educational entities and family members, ensuring support for program initiatives.
  • Increased client well-being and quality of life through effective communication of program goals and expectations.
  • Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
  • Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
  • Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Maintained positive conservator and client family relationships by addressing problems head-on and implementing successful corrective actions.
  • Developed detailed plans based on broad guidance and direction.

Care Manager

Mental Health Cooperative
12.2017 - 05.2020
  • The Adult Care Manager provides case management services to consumers with severe and persistent mental illness
  • Continual assessment of consumers' needs and development of individualized care plan and crisis plan with measurable goals to maintain sustainability
  • Create, foster, and nurture client rapport to identify necessary social services through a needs assessment.
  • Enhanced patient care by developing and implementing individualized care plans.
  • Improved patient satisfaction through effective communication and collaboration with interdisciplinary healthcare teams.
  • Reduced hospital readmission rates by providing comprehensive discharge planning and follow-up support.
  • Streamlined care coordination processes, resulting in timely referrals and access to appropriate resources.
  • Promoted patient self-management by providing education on chronic condition management and healthy lifestyle choices.
  • Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
  • Collaborated with insurance providers to secure authorization for necessary services, maximizing patients'' benefits coverage.
  • Conducted thorough assessments to identify patients'' needs, strengths, and barriers to achieving optimal health outcomes.
  • Monitored patient progress closely, adjusting care plans as needed to promote ongoing improvement.
  • Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
  • Implemented evidence-based interventions for diverse populations, supporting culturally competent care delivery practices.
  • Maintained up-to-date knowledge of community resources by networking with local organizations and attending professional development opportunities.
  • Served as a liaison between patients, families, physicians, insurance providers, and other healthcare professionals for seamless care coordination efforts.
  • Utilized electronic health records systems proficiently for efficient documentation of clinical information according to regulatory standards.
  • Prioritized time management effectively balancing competing demands within dynamic fast-paced healthcare environments.
  • Participated in interdisciplinary case conferences fostering teamwork collaboration sharing best practice insights to optimize patient care outcomes.
  • Maintained strict adherence to professional ethics and confidentiality guidelines, safeguarding sensitive information and promoting trust.
  • Educated clients and families on community resources, treatment options and health care services to better manage conditions.
  • Responded to emergency situations and provided support to promote client safety and wellbeing.
  • Communicated with healthcare providers to facilitate continuity of care.
  • Maintained detailed records in compliance with agency standards and regulations.
  • Developed and implemented individualized care plans and coordinated necessary services to avail quality care for clients.
  • Arranged transportation and documented details of discharge transition plans.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Conducted routine home observations, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.

Scheduling Coordinator

Alexian Brothers Homecare
02.2017 - 12.2017
  • Provides scheduling services for the Alexian Brothers Homecare Live at Home Program
  • Ensures that clients are staffed in a timely manner while meeting regulatory, legal and quality standards
  • Creates and coordinates schedules of more than 50 Resident Care assistants and CNAs in various work settings, but not limited to the client's home or a facility.
  • Streamlined communication between departments for improved schedule adherence and reduced conflicts.
  • Reduced employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed.
  • Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
  • Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.

Resident Care Assistant

Alexian Brothers Homecare
01.2013 - 02.2017
  • Completes assigned task to ensure timely, efficient and safe client care
  • Communicate and interact with clients, family members and other health team member essential to the client’s plan of care
  • Performs the plan of care based on the client's physical, psychosocial, cultural and religious needs, which may include in assisting with activities of daily living such as bathing, dressing and personal grooming.
  • Improved residents'' well-being through consistent monitoring and timely assistance with personal hygiene tasks.
  • Enhanced resident satisfaction by providing compassionate and attentive care.
  • Promoted a safe living environment by promptly addressing potential hazards and reporting concerns to supervisors.
  • Contributed to the development of individualized care plans, ensuring accurate documentation of each resident''s needs.
  • Supported residents during meal times, assisting with feeding and promoting proper nutrition.
  • Increased resident independence by aiding with mobility exercises and daily activities.
  • Maintained a clean, organized living space for each resident, fostering a comfortable and welcoming atmosphere.
  • Facilitated social interactions among residents through engaging group activities and outings.
  • Provided emotional support for residents during difficult transitions or personal challenges, enhancing overall mental wellbeing.
  • Developed strong relationships with family members, providing regular updates on resident progress and addressing concerns as needed.
  • Received recognition from supervisors for consistently delivering high-quality care under challenging circumstances.
  • Trained new Resident Care Assistants in best practices and facility protocols, promoting teamwork and continuity of care across staff members.
  • Delivered exceptional care to residents with diverse needs, ranging from dementia and Alzheimer''s patients to those requiring physical rehabilitation support.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

Education

Bachelors of psychology -

University of Phoenix
09.2017

Skills

  • Motivational Interviewing
  • Client Focused
  • Case Management
  • Leadership
  • Decision Making
  • Staff Development
  • Staff Management
  • Rules and regulations
  • Verbal and written communication
  • Legal and Regulatory Compliance
  • Hiring and Retention
  • Company guidelines
  • Strategies and goals

Timeline

STAFFING OPERATIONS DIRECTOR

OPEN ARMS CARE
11.2022 - Current

Assistant Staffing Operations Director

Open Arms Care
06.2022 - 11.2022

Program Manager

Open Arms Care
05.2020 - 06.2022

Care Manager

Mental Health Cooperative
12.2017 - 05.2020

Scheduling Coordinator

Alexian Brothers Homecare
02.2017 - 12.2017

Resident Care Assistant

Alexian Brothers Homecare
01.2013 - 02.2017

Bachelors of psychology -

University of Phoenix

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Aikera Pipkins